Address: 165 Windmill Rd, Croydon, CR0 2XQ, United Kingdom
Rating: 4.3
based on 145 reviews.
Customer Service
Pros:
"Best customer service ever."
"The staff who served me were excellent, polite and gave good advice."
"Customer service is second to none."
"The staff are always helpful at Halfords and I always get my queries answered."
"The Halfords staff was very friendly and helpful and sorted out my Car number plate replacement properly."
"I’m really happy with the eficiente they are deal with me... They are show me everything about the product I was looking at."
"The service was very fast plus polite staff who communicated with my daughter in a nice kind manner on both days."
Cons:
"BAD COSTUMER SERVICE, RUDE MECHANIC!!!"
"Not much going on in here. I stood around waiting to pay for a few bits, but the one person serving was hanging around chatting for so long I just walked out."
"Poorly organised, waiting time is really bad."
"Terrible customer service the manager didn't know how to speak to the customers his name was Andy very disappointed."
"Worst customer service! Got a text at 8:25am that order is ready to be collected. Got there to be told that it is a system generated message and they cannot serve me until 9am."
"The staff are very unhelpful and look like you are bothering them."
"Horrible experience. Rude, untrained and inconsiderate staff."
Product Availability and Stock
Pros:
"Pleasantly surprised by the amount of car cleaning products available. All the top brands and plenty to choose from."
"Halfords also had a great range of bikes to choose from especially during the lockdown period."
"The online store correctly stated which local store had my item in stock."
Cons:
"It has reached a stage that if stock is showing in this store for click and collect I will cancel."
"It's a not bad place for bits and pieces but when you order online it will show that parts are in stock but when you go there its not available."
"The only bike shop I know that has no parts for a bike, i only needed a basic part didn't have it needed to be ordered in."
"I purchased an item online, which I was told was in stock, and I received a text/email to say that my item was ready for collection. Upon arriving at the store... I was then directed to a line in the cycling department where I had to wait for 20 minutes only to be told that this Halfords branch did not have any stock."
Staff and Service Quality
Pros:
"The car mechanic was lovely very polite, well manner, helpful... Gave some very useful information."
"Great bunch of guys in the bike department on Sunday 28th April 2019, made sure my daughters bike fitted her perfectly! Really friendly too, thank you 👍👍."
"Amazing service provided by Jermaine."
"Staffs were very helpful. Recommended the best deal and cheapest way to buy the items I was buying."
"Been here a few times now as I only live up the road. Always polite, can never do too much for you."
"I was very impressed by the service that I have received from Kobi at Halfords when dropping off and collecting my bike."
"Just had a service done on Halfords Croydon and Jermaine and Lee exceed my expectations!!!"
Cons:
"Normally, this place is fantastic, but someone broke my lock and stole my bike wheel and Halfords wouldn't tell me the parts numbers over the phone or online."
"They aren't the most professional and when a member of staff were servicing my bike they got lube on my brake pads or disc."
"The staff in the cycle department really Don't know what they're doing. They can't find anything and they are just rude."
"The bike shop upstairs is ridiculously inefficient for a simple click and collect purpose."
"Complete time wasters. Took my time off to come and fix my bike here just to be told the guy doesn’t specialise in this."
"I've brought a bicycle into this store for repairs on two separate occasions as it is the nearest and more convenient place for me. However, on both occasions the repairs have not been done properly."
"My bike has been repaired at Halford Windmill Road Croydon. I was very satisfied satisfied with the service."