Address: The Snowy Owl, Blagdon Ln, Cramlington NE23 8AU, United Kingdom
Phone: +441670736111
Rating: 4.3
based on 128 reviews.
Customer Service
Pros:
"Staff are pleasant and provide a good customer service."
"The staff were able to provide us with a key so that we did not have to leave the wedding and return to check in."
"Right from our arrival, we were made to feel welcome. All the staff were polite, professional and fun."
"All the staff were wonderful especially Julie who checked us in."
"Staff universally excellent - friendly, helpful and cheerful."
"Very friendly staff, nothing too much trouble."
"Friendly and helpful staff. Good food and lovely environment."
"All staff very welcoming and courteous my disabled room catered for all my needs."
Cons:
"Disappointed with service in restaurants- There were 9 in our party, very poor service. Young inexperienced staff with not much hospitality training I think?"
"Check-in took a long time whilst staff found the right person. They were not the friendliest when they did arrive."
"Restaurant was closing early and initially I was turned away for dinner by another not entirely friendly staff member."
"The staff look as miserable as sin. They stood 6 feet away and behind my husband’s while taking our order for dinner."
"I try to sort the situation out with the manager but he wanted to get more information from the porter, taken my number but never phoned me back."
"Although not particularly busy they seemed to be struggling in the kitchen."
"Service was very slow nearly 30mins and no one had taken our order we had to ask bar person to sort it out."
"Gone down hill was not at all impressed notice other people leaving because of waiting to be seen to."
Room Quality
Pros:
"Room was very clean and as we expected it to be, comfortable bed and nice sized bedroom."
"The room was beautiful very spacious and comfortable."
"Room was fantastic. Very large, spotlessly clean, plenty of tea and coffee."
"Our room was comfortable and clean, but the mattress was a harder than our Tempur mattress."
"Room was large and clean with tea facilities."
"Best accessible room I have ever stayed in."
"Room good standard and clean, however shower did not drain properly."
"Modern and comfortable room. Staff very accommodation for an early check in."
Cons:
"Unfortunately the shower in the room needs work. The shower base and lower tiles were very discoloured."
"The room we stayed in was quite dark as there was only a small window high up on the wall."
"The room was very noisy caused by extractor fans from kitchen, the room was too hot and we couldn’t open the window because of the noise."
"We stayed for 5 nights and the bed covers were not changed once."
"The bathroom door wouldn't close and one of the taps was faulty and kept moving when it was turned on or off."
"Lovely building great staff but bed was terrible barely big enough for a child I fell out twice."
"The room decor was stunning with nice touches like the roman shampop and soaps. Large bed, large shower. Fluffy towels."
"Room and breakfast was great. Meal was poor - Belly pork, bar area was poor - no real seating area for 'residents'."
Food Quality
Pros:
"We really enjoyed the food, helpful and cheerful staff."
"Both meals- the chicken Penang curry and the fish and chips were beautifully cooked."
"The evening meals were very good quality."
"Food was really good, guest rooms where really nice with super comfy beds."
"Cracking characterful pub. Comfortable, clean with friendly, efficient staff. Menu is varied and we really enjoyed the tasty well presented food."
"Delicious food, far superior to what you would expect in a pub setting, more akin to what you would expect in a michelin-star restaurant."
"Excellent food, reasonably priced."
"Food was really good so would definitely go back."
Cons:
"My only issue was the quality of the rib-eye steak on the menu."
"The breakfast lacked variety with cereals - I think they only had granola - and only sourdough bread, no 'ordinary' bread for toasting."
"Disappointed with service in restaurants- Food was ok - have eaten here before and was expecting a better level of service and food."
"Found blood on one of pillows never saw a manager I could report it to. Breakfast was average main menu wasn't overly impressed with."
"Booked for Sunday lunch food was only just warm and at £13 per person didn't feel it Came up to scratch."
"Food's good along with the service, if you want to guarantee a table I would advise to book one!"
"Considering reviews we had read we thought it worth a try.....mediocre at best, took forever to get our food."
"We booked a table nearly 2 months in advance for our Christmas meal day our..service was terrible and food was cold."