I Love My PC Ltd Reviews Summary

Customer Service

Pros:

• "Very friendly and incredibly helpful."
• "The lovely people who work here have been so helpful on so many occasions."
• "Service was outstanding and friendly from start to finish."
• "Staff was very knowledgeable and helpful, explaining in detail the process required for replacing a touchscreen."
• "Exceptionally good customer service here."
• "The service was outstanding from start to finish, with a friendly & welcoming team."
• "Amazing customer service, repair work and just friendly people."

Cons:

• "When I asked for a refund they refused saying it was fixed."
• "Well very slow on progress, first week of waiting could not even bother to contact me how long all this nonsense going to take!"
• "Something that should be diagnosed on spot, took 3 weeks!"
• "On collecting the laptop they had tried to prise open the screen but couldn't and were also unable to push it back together."
• "DO NOT USE THIS SCAM SHOP, BUYER BEWARE."

Repair Quality and Efficiency

Pros:

• "They managed to locate the issue very quickly, rectified it and didn't charge me a penny, to my surprise!"
• "Ian diagnosed the problem very quickly & supplied & fitted a new unit even staying on to complete the job long after the shop was supposed to have closed."
• "They resolved this issue for me within 15 minutes."
• "They fixed the problem in under 15 minutes."
• "They then fixed the screen replacement first thing on Monday morning with no warning so I could have it back right away."
• "It took just 30 seconds to diagnose a faulty power pack which he replaced for a very reasonable price."
• "They fixed my laptop button that had disappeared inside the laptop."

Cons:

• "I took my laptop in as it was overheating... I rang back and he said he had no idea how that was possible but that there was nothing else he could do."
• "It took 3 days but he had me come collect it claiming it was fully repaired. As soon as I turned it on it instantly overheated to 90 degrees as before."
• "The repair took slightly longer than they originally estimated (2.5 weeks instead of 1) but they were unexpectedly busy."
• "I took in a school laptop with a power jack issue and they said they would call to confirm the price of the repair... I was charged a £40 'diagnostic' fee and they didn't even get that right!!"

Value for Money

Pros:

• "David told me that if they can fix a problem in such a short time (and new parts are not required), they do not charge."
• "Cheap as chips, excellent customer service."
• "I was given a good quote for the repair but was even charged less once the work was done."
• "High quality workmanship, great prices & very friendly and helpful."
• "And to top it all off given the effort involved the charges for the work were unbelievably reasonable."
• "Very reasonable pricing and a nice warranty on the product."
• "Sold me a part I needed at a very reasonable price."

Cons:

• "And all this cost me nearly £79 ! Well done guys. It was ma first experience with “EXPERTS” as usual I was able to deal with ma pc. Never again, absolutely waits of money."
• "£25 for them to put a graphics card on a test bench, go yup that works.... that's it. £25......"