Address: Unit F1, Silverburn, Barrhead Rd, Glasgow G53 6AG, United Kingdom
Phone: +441412809099
Rating: 4.4
based on 284 reviews.
Quality of Food
Pros:
"Absolutely stunning place and spotlessly clean."
"The kids menu was just right and really affordable!"
"The desserts were AMAZING."
"The food and drinks are served in such a glorious manner!"
"Food was absolutely heavenly to eat and very nicely presented."
"Ordered on Just Eat, the desserts were all amazing."
"The desserts were incredible."
"The cookie dough was one of the best things I’ve tasted."
Cons:
"Really shocked at the service and quality here. Worst service I've ever received."
"An hour after ordering our crepes arrived completely different than described."
"The profiteroles were like they’ve been frozen and then put in the microwave."
"The desserts came out one by one, each after 5 mins."
"Ordered the cookie dough and hot chocolate for delivery through Just Eat. The hot chocolate was barely warm."
"We ordered 3 things from the tapas and we had to change one of them which ran out."
"The macarons also had a strange texture."
"The desserts and coffee were lovely. However, the staff were not well organised."
Customer Service
Pros:
"Staff are so welcoming and efficient."
"The staff, especially the manager, were fabulous!"
"Staff were lovely and even noticed that it was my mum’s birthday."
"We got served by this amazing worker and she was so nice and offered great ordering service."
"Excellent service. The team really made our visit super special."
"The staff are really good and do ensure they check on you regularly!"
"My experience at heavenly desert was excellent, a very kind waitress served me."
"The staff were super lovely and attentive. As a solo diner, this was amazing."
Cons:
"Waited half an hour and the group of guests came after me they had everything first."
"We stood for a while waiting to be seated which was fine. Once seated we ordered drinks. We waited 40 minutes."
"We waited too long to have our order taken, staff were standing chatting & polishing cutlery."
"We visited Heavenly Desserts at Silverburn tonight, and everything we tried was absolutely delicious! We opted for some desserts from their new festive menu, as well as some desserts from their main menu."
"It ridiculous. They quite quiet. I went there and had to wait 10-15p for order."
"Visited heavenly desserts in Silverburn with my SIL - when we sat down the girl advised us that they were short staffed."
"The food was excellent but the reason me and family agreed on 3 stars is because the service was horrible."
"Had a lovely experience today, decided to stop by and treat ourselves
to a little dessert. We always struggle to find dessert places as my partner is milk intolerant so can normally only have vegan options."
Atmosphere and Decor
Pros:
"The restaurant is beautifully decorated and has a lovely, welcoming atmosphere."
"Decor was gorgeous and the place was spotless."
"Just spent the most agreeable afternoon at this amazing place. From the moment you enter your spirits are lifted by the fabulous decor."
"The venue is absolutely beautiful. The service was relatively quick and the food was well worth it."
"The ambiance of the place is top notch!"
"Guys!! I’m not even kidding you on heavenly deserts was so good😍 everyone complaining about the waiting times like it just opened what do you expect?"
"Lovely bright restaurant, decor feels very elegant and we were seated at a perfect table."
"The atmosphere, the decor, the staff, especially Lee who for being brand new and just being trained was amazing with us."
Cons:
"We visited on a Saturday evening, and the desserts and coffee were lovely. However, the staff were not well organised."
"The service is utterly atrocious. The place looks lovely and judging by the food on the menu it looks good."
"Went in for a quick dessert and drinks after lunch and let's say we made the right choice service from Sumair Lhan was outstanding."
"The decor is nice and staff are very friendly however the management/owners are extremely rude to staff and I actually feel sorry for them."
"Visited a few days ago food took about 1hr to come staff didn’t check on us at all the food was either cold or burnt."
"The place is well presented and
the girls on the door were attentive and friendly. However, the food was a disappointment."
"The wait was very long I think the waitress must have forgotten to write my order down."
"Wouldn’t be able to comment on the food as both times we’ve went we’ve walked out. The service is utterly atrocious."
Variety and Options
Pros:
"The menu is so versatile and there's an option for everyone to enjoy the heavenly taste of the deserts."
"They have options on the menu for tapas style sharing desserts at a great price."
"The selection of desserts and drinks available on the menu is crazy."
"A thorough Gluten Free menu to the delight of my daughter!"
"We were shocked at the wide selection of vegan options and she really enjoyed her dessert."
"Loads of things to choose from and the dessert was delicious."
"I’m extremely fussy when it comes to my coffee and I haven’t been disappointed."
"The menu had a lot of choice and so many yummy things to choose from!"
Cons:
"Personally I don’t like the new Xmas desert, especially the chocolate “snowman pot”."
"Would not come here again as the service was absolutely shocking, making us wait 20 minutes or probably more for our food."
"Ordered desserts, waiter was really abrupt, with other staff walking around aimlessly."
"The menu seemed to be completely different. The Rose Latte tasted nothing like what I would usually order from South."
"We ordered dessert and waited over 45 minutes and got nothing. Nobody came over to advise that the food was coming."
"Terrible. Having been to the Edinburgh store twice in the past week, we decided to try our local Silverburn store."
"Wouldn’t recommend or go back. My suggestion would be you should tell paying customers if there are items you no longer make when they are first seated."
"Was not part of the “right crowd” to get a table for six."