Treatz Desserts Reviews Summary

Service

Pros:

• "Greated by inviting staff when walking through the doors"
• "Chloe M. She was complimentary, polite, bubbly and couldn’t do enough for us!"
• "We had a great server, her name was Cerianne. She was amazing and had a lovely smile on her face and a positive attitude."
• "Kind staff, patient staff."
• "Fantastic service and a great place for dessert for lunch."
• "Food was lovely and the staff were very friendly."
• "staff was very polite and courteous"

Cons:

• "Very disappointed. There was a very long wait for my food and there was lack of stock."
• "Shocking service. Firstly forgot our kids icecreams after serving our deserts."
• "Whilst he was waiting for the desert to warm up he was bouncing the spoon in his hand.... so unhygienic"
• "Waited half an hour to not get my order, was not informed they had a mix up for several customers orders, poor communication"
• "If I could give it a 0 I would, I waited 40 minutes for a crepe that wasn’t even the right one!"
• "Terrible customer service. People were sat inside & they told us we could only do takeaway."
• "Really poor service. Been now 3 times in total, and service has been awful each time."

Cleanliness

Pros:

• "Looked really nice and very clean."
• "Overall, the restaurant is clean and tidy with ample off space for my wife, who is disable to amover around the tables."
• "The place was super clean."
• "Beautiful place."
• "The decor is so pretty, everything is clean and immaculate."
• "The restaurant looks very nice and it was clean and well maintained by the staff."

Cons:

• "Place could do with a deep clean and tables and seats could do with fixing as a lot of them were missing strips so had sharp/rough edges."
• "The toilets are disgusting 🤮"
• "Every visit the plates have been dirty or shabby on the sides."
• "The poor service from the servers in addition to the grubby feeling in the restaurant (eg, dirty menu, windows, dusty light fittings, dirty door frames/ handles and corners in toilet area, unkempt kitchen area) made us feel we wouldn't be keen to return."
• "The menus were disgusting, they'd nor been cleaned and they were tatty."
• "sat by the windows not by choice not the best place they were filthy"
• "The tables were manky we wiped with my own baby wipes."

Food Quality

Pros:

• "We were treated to a waffle with peanut butter banana white chocolate sauce and coffee ice cream and a milkshake with snickers and salted caramel ice cream!"
• "Food was really lovely and freshly made!"
• "The food is outstanding, and they have a full range of drinks, pancakes, and crepe plus ice cream."
• "The bubblegum ice cream is fab."
• "My well I love pancakes as well as strawberries, so having them both together stacked high was a dessert dream come true."
• "food was well prepared and amazing"
• "The desserts are fantastic and there’s a huge range of choice."