Prospect Estate Agents & Letting Agents Farnborough Reviews Summary

Customer Service

Pros:

• "Every call was returned the same day and advice and information was given."
• "Jordan Nixon helped us throughout the process."
• "Darren, Shaun and the team have proven to be extremely professional."
• "Shaun Sims has been great so far in helping us with our recent purchase."
• "Shaun helped my partner and I buy our first home and made the experience so easy for us."
• "We thought it's a best estate agents in UK but after getting frustrated experience, we are thinking it's one of worst estate agents."
• "My partner and I recently secured a rental property through Prospect Farnborough and it was a quick and painless process."
• "I can't express how helpful I've found this branch, especially Raia B!"

Cons:

• "I should not give that one star itself but no option for zero star and have got that much frustration with Prospect and their home."
• "I would highly advise against using Prospect’s estate agents."
• "Worst service by prospect and no one is responding promptly."
• "They even left us more than 3 weeks with none of the toilets in the property flushing at all."
• "Very unprofessional leaving clients in the property unsupervised."
• "Wouldn't recommend renting with prosect. They moved me into a flat with no heating."
• "Awful, awful property management team."
• "Having brought out James Griffin Lettings. Admin is very poor."

Efficiency

Pros:

• "The team at Prospect organised the letting out of our flat in Farnborough."
• "The whole team, Simon, Matt and Sohana: were very professional and helpful."
• "Prospect came up with a sensible valuation for our property."
• "We agreed a sale with our house really quickly. There was constant communication and the team were really responsive."
• "Fantastic service and communication from the team.. especially Tilly."
• "Our flat was on the market for months with another agent and despite numerous viewings, they couldn’t get a decent offer."
• "Prospect sold our flat within 10 days which was amazing."
• "We brought and sold through Prospect, it was a great experience from beginning to end."

Cons:

• "The two major issues which really soured our opinion of Prospect."
• "I had my property marketed by a large local agent, who had it on their books for 397 days with no successful sale."
• "We had a few local estate agents come to value our house who were pushy and put us off."
• "Took some good photos and got it onto the market within a couple of days."
• "I have recently bought my first flat and from day one Tilly has been amazing and so helpful!"
• "We found our new place to buy in Camberley through Prospect."
• "Prospect came up with a sensible valuation for our property."
• "Had viewings with Aiden. I would describe Aiden as professional, calm and collective."

Professionalism

Pros:

• "The whole team in the office supported us all the way through the process."
• "The team at Prospect organised the letting out of our flat in Farnborough."
• "The whole team, Simon, Matt and Sohana: were very professional and helpful."
• "Prospect came up with a sensible valuation for our property."
• "We agreed a sale with our house really quickly. There was constant communication and the team were really responsive."
• "Fantastic service and communication from the team.. especially Tilly."
• "Our flat was on the market for months with another agent and despite numerous viewings, they couldn’t get a decent offer."
• "Prospect sold our flat within 10 days which was amazing."

Cons:

• "The two major issues which really soured our opinion of Prospect."
• "I had my property marketed by a large local agent, who had it on their books for 397 days with no successful sale."
• "We had a few local estate agents come to value our house who were pushy and put us off."
• "Took some good photos and got it onto the market within a couple of days."
• "I have recently bought my first flat and from day one Tilly has been amazing and so helpful!"
• "We found our new place to buy in Camberley through Prospect."
• "Prospect came up with a sensible valuation for our property."
• "Had viewings with Aiden. I would describe Aiden as professional, calm and collective."