Address: 67 Victoria Rd, Farnborough, GU14 7PL, United Kingdom
Phone: +441252743735
Rating: 4.5
based on 144 reviews.
Customer Service
Pros:
"Customer Services was outstanding."
"The communication is very good."
"Professional at all times, kept me updated and I felt they really went the extra mile."
"Everyone I have spoken with at Roman's Farnborough are always willing to help and support with a range of queries."
"The team always returned calls and emails promptly."
"Very helpful, extremely personable and friendly but professional at the same time."
"They are very friendly and always happy to help."
Cons:
"Terrible customer service as a tenant from Hollie."
"Weekend staff were poorly trained - they helped themselves into our property while we were in - without knocking or even introducing themselves completely confusing and startling us."
"Avoid Romans at all costs. We were lied to regarding property's status which wasn't truly revealed until offer was accepted."
"I tried to contact the agency but never had a response from Nikki Salmon the manager so I am sharing my really bad experience here."
"Almost every viewing the agents were late to, we have been given contradictory information by different members of the team."
"I don't recommend Roman's lettings. Agents are unresponsive and have lied on numerous occasions."
"Your rental department were great but your accounts department needs to work on their communication skills as deposit was not sent to me to send to my DPS account."
Efficiency and Professionalism
Pros:
"Mia's professionalism, regular communication and warm personality made a stressful journey a lot easier."
"Bethany O’Sullivan worked very efficiently and within a matter of weeks I had new tenants lined up."
"Romans sold our house within 3 days of acting for us - before they had even put their 'For Sale' sign up!"
"The conveyancing process was also seamless and we were posted with regular updates and we are glad to have finished the sale in less than 12 weeks."
"Ashleigh was extremely efficient in getting things ready for me, especially considering that I was coming the next day from Bedfordshire."
"A buyer was found within a few weeks of it going on the market, Jonathon and his team kept me informed and up to date all the way through."
"We have found her to be efficient, courteous and approachable, and we always feel confident that nothing will be overlooked."
Cons:
"This time around, unfortunately, there were difficulties with them struggling to sell the house for six months."
"When asked what could be done to help sell the house, we were told that all that could be done was being done. Not a great response after so many months of no results."
"There were difficulties with them struggling to sell the house for six months and they also suggested lowering the price after just two weeks of the house being on the market."
"Moved into our rental during covid. There was blood all over the walls. Romans didn't care and made us clean it ourselves."
"Then boiler issues, dampness and mold and leaks in the ceiling which damaged our property, none of these were addressed until we threatened legal action."
"Now we are moving out and they are trying to charge us hundreds for replacement lightbulbs, even though the issue is with the landlords wiring."
"On a down point, the only issue we did have was that Romans had over valued our property by £15k, resulting in very few offers of our property to start with."
Personalized Service
Pros:
"She clearly understood my very specific search criteria and didn't waste my time showing me any properties that didn't suit my needs."
"I would highly recommend Romans to all my friends."
"I will definitely employ Romans another time and am happy to recommend them to anyone who is in the search of a trustworthy estate agent who is willing to listen, match expectations and find serious buyers."
"I genuinely couldn’t recommend Romans enough, especially the Farnborough branch!"
"I would definitely recommend Farnborough Romans to anyone who is looking for a place to stay in the area."
"I would recommend Romans without any reservations to anyone looking for a home to rent."
"I would wholeheartedly recommend Romans."
Cons:
"When she saw me she said: 'So many people, wow!', the property in question is a 4 bedroom house, it was me, my husband and my parents, that was extremely rude."
"A big no no to this lettings, look for alternative, as my and wife references aren’t met, we payed 6 months rent and on the day of collecting keys, there is no proper handover given."
"1st complaint is the virtual tour, misleading!! Did not show the cracks in the walls, damages at the property or the work that needed doing."
"Dont go near mess around after mess around waste of time and money unless you have the type of money to buy the property."
"Only care about the landlord. Scum bags."
"Whether the landlord couldn't be bothered or whether the issues were ignored, no one should have to live in those conditions!!"
"Since I have not heard anything since Monday, I decided to call to have an update, Hollie Evans once more treated me with disrespect showing she just did not care for the lack of contact."