The Cross Keys Reviews Summary

Service

Pros:

• "Our waitress Heather was very helpful and attentive with a happy out going personality."
• "Every greeting was accompanied with a smile and nothing was too much trouble."
• "The staff were very friendly. Would definitely recommend to anyone and would stay again."
• "Waitress Rachael was fabulous."
• "The staff were lovely, attentive and friendly."
• "Staff amazingly helpful. So polite."
• "All of the staff gave us a warm welcome."

Cons:

• "But from the minute I sent back my food I received no service at all."
• "Very disappointing.. waiter appeared disinterested."
• "thought service was very poor the girl serving drinks just slammed them on table and not to the person ordering them."
• "Service was slow and impersonal."
• "Staff forgot us after our main course despite bringing us dessert menus."
• "Waiter had no idea what table ordered what and were walking around shouting dishes out."
• "Service diabolical,had to wait nearly ten minutes for chips and pepper corn sauce after brought my steak and wife's meal out."

Food Quality

Pros:

• "The best fish and chip supper I've ever had."
• "The food was perfect couldn't complain about anything at all."
• "food excellent both times."
• "I had the belly pork which I would highly recommend."
• "Fantastic food, especially the sauce that came with the Korean BBQ Chicken Strips for starters."
• "Also the food was beautiful."
• "Food was delish! Went today for a Sunday dinner but after seeing the menu, opted for a starter of scallops and chorizo followed by a gorgeous chicken and mushroom pie with mash and veg, simply delicious!"

Cons:

• "Even then the food was lukewarm microwaved rubbish."
• "The quality of the food I ordered was very poor."
• "Wine wasn't cold, starters had no taste, steak was only cooked on one side and was cold."
• "Food was atrocious, cutlery was dirty."
• "For the portions of food supplied, albeit cooked and presented well, it is really way too expensive."
• "Lasagna was like a microwave meal, salad was not fresh."
• "The most over cooked fish I have ever had the misfortune of eating."

Room Comfort

Pros:

• "The rooms are cheap and comfortable and if you are staying here as it is in a very good location."
• "Very comfortable room, probably an ex Premier Inn that had gone through a refurb."
• "Rooms recently redecorated really nicely."
• "Really comfortable bed and the room had plenty of space to get ready."
• "The rooms were clean and comfortable."
• "Rooms could do with an update, but they were clean and comfortable."
• "Our room in the lodge was very clean, compact but had everything we needed."

Cons:

• "Lovely clean room, not that 'child friendly', lots of corners and sharp edges to be wary of."
• "the shower was pathetic, with no safety rail on the inside of the bath, which was very slippery!"
• "The room was very standard and unfortunately wasn't cleaned properly before we arrived."
• "Rooms are dark dingy dirty, odd staining on the walls. Broken taps. Stained carpets."
• "Bathroom dated, mouldy grout and sealant. In desperate need of update."
• "Room was not serviced after first night, beds not made, no clean towels, no tea and coffee supplies."
• "The room smelt a little smoky, even though it is non smoking."

Location & Atmosphere

Pros:

• "We enjoyed a lovely stay at the stylish Cross Keys Hotel, Guisborough."
• "It's a handy location with good car parking and the restaurant and lounge areas are lovely."
• "Lovely location and wooded beamed sitting and dining interior."
• "It's in a lovely setting with views of the Cleveland Hills and outdoor seating if the weather is fine."
• "Nice rustic setting with a lovely view of Roseberry Topping (before it's ruined by a caravan park 🙄)."
• "Great place in beautiful surroundings."
• "Lovely views to the back with a decent outdoor area."

Cons:

• "Surroundings poor as we were sat on a table in a line of 4. Which resembled a cafe set up rather than an intimate private evening."
• "Located right next to an A road, it is very noisy for sleep."
• "Not the most convenient location as someone always has to drive (or involve taxis)."
• "The only down fulls one the traffic going past the bedroom window though the night."
• "Talk about close together we were almost touching elbows."
• "Only one socket available for charging phones and tablets."
• "The location is on a very busy dual carriageway but the 'anti noise mods' to the windows ensured there was no road noise."