Currys Reviews Summary

Customer Service

Pros:

• "The guy we spoke to was very helpful and knew what he was talking about and he nearly got a sale."
• "Both Johnathon and Tom were great! Johnathon started off the sale but Tom took over and I can say they both had excellent product knowledge and were super friendly and patient."
• "We were assisted by a young student who worked there part time. He couldn't have been more helpful, he had good product knowledge and took the time to explain the pros and cons of the various models."
• "Jamie was especially helpful, even calling up the Newcastle branch and going above and beyond to sort out pick up from that store to finally solve our issue."
• "A young man named Michael helped me find what I was looking for in such a polite and informative way."
• "Staff were great, Sharon who served me was very knowledgeable."
• "Sean showed excellent product knowledge, he was very helpful, with some very pleasant manner."

Cons:

• "Staff are terrible and unhelpful."
• "Never have anything I need in stock, it's always online only."
• "Had to go looking for staff member, when found just ignored whilst they continued to discuss what they'd done the previous evening."
• "Trying to return an item that purchased from click and collect visited store not very helpful as I had opened the box to be told have to do online."
• "The worst customer service, no one would take responsibility for the faulty goods I bought."
• "Customer service is diabolical all I want too do is look at an item before I but it but I can't."
• "The customer Service at the shop is terrible."

Product Availability and Stock

Pros:

• "Click and collect service was really good - very smooth and easy."
• "This store has the largest range of electricals in Durham."
• "A large store that can offer you anything from domestic electrical items for the kitchen or for personal use in the home."
• "Good selection of TV's and looking at the OLED's is mesmerising as they're brilliant TVs."
• "Great selection of electrical goods."
• "Large store with products on display."
• "Really good team and clean, well stocked store."

Cons:

• "Unfortunately wanted 4 items washing machine dishwasher and fridge and freezer only washer and dishwasher was in stock the other 2 items although on display was unavailable."
• "Very disappointed to find the item we were looking for on display, but seemingly out of stock."
• "The Canon Camera we want they didn't have in store and there's none in their shops."
• "Very limited stock re television's."
• "Item wanted was on display, no stock though."
• "They said it was in stock but couldn’t find it."
• "They haven't had it in stock. They can order the product in, but it will take a week!"

Store Accessibility and Layout

Pros:

• "It is all on one floor, the helpful staff will order and sort out the delivery details for you, be your personal shopper."

Cons:

• "Came to look for a tablet and PC to purchase today but as a wheelchair user we found it impossible getting up and down the rows to look due to boxes of stock blocking the aisles."
• "Limited on 'normal' size fridges in store but lots of those barn door style ones which look great but just too big."

Return and Refund Policy

Pros:

• "Explained that yes the box was opened but the item had not been used (as it was the wrong thing) and provided receipts to show it was within the 14 day returns policy regardless."

Cons:

• "Bought a product, it arrived damaged, returned it and waited for a replacement."
• "Very disappointed when I wanted to return computer 2days later was told that as I had opened it I couldn't return it."
• "The item never left for shipment and was never delivered to store... the store cancelled the order, but refused a refund until the item is found."
• "Purchased a headset... they would not accept it as their policy is it has to be sealed and unopened even though their staff told me otherwise."

Price and Sales

Pros:

• "Whilst I tend not to actually buy stuff from pc world as I do find it a little overpriced, it's handy if you need something quick."
• "We visited this store and found a reduced unit with some minor cosmetic damage."

Cons:

• "Reserved a laptop for collection last night. Went to collect today and the price has gone up by £150 with no warning and they won't honour it."
• "Went looking for a TV, was put off by the assistant trying to fob me off with expensive hdmi cables."
• "Everything is massively overpriced, please do yourself a favour and shop online."
• "Came for replacement headphones... the headphones themselves were very overpriced."
• "Bought a TV and even though I told them which one I wanted they continued to try and sell me something more expensive."
• "This is the worst case of Commission sales I've ever encountered."

Overall Experience

Pros:

• "I've always been happy with how I've been treated and also happy with my purchases today was no exception."
• "Me and my partner had a really good experience with this Currys store recently."
• "Nice friendly helpful store if you need help and can't find it the helpful staff will help you."
• "Very friendly and helpful staff. Would definitely recommend."
• "Nice and easy purchase of a new phone including contract."

Cons:

• "Without doubt the worst experience of visiting Currys I have ever had!"
• "All in all a dreadful shopping experience. Buyer beware!"
• "Absolutely horrific customer service."
• "The store had what we were looking for but didn't buy because the sales man was very rude and obnoxious won't be going back."
• "What a place staff so cheeky total rip off they tell you to buy extra insurance it's not worth the paper it's written on."