Address: Blandford Rd, Plymouth, PL3 6HT, United Kingdom
Phone: +441752774520
Rating: 4.8
based on 118 reviews.
Customer Service
Pros:
"Jon has exceeded expectations in assisting with private plates car tax and sourcing insurance."
"I was really impressed with John and his team, they was really helpful with excellent customer service at that time."
"They were so helpful and trustworthy thanks so much."
"I would highly recommend ESS."
"Jon from Efford Service Station has been an absolute pleasure to deal with from very first contact, right through to my new car sitting on our drive."
"The incredible amount of passion, care and detail that went into buying my new vehicle from Jon can't be matched anywhere."
"I don't feel this review even does justice to my customer experience with Jon, but I hope this review at least helps any potential customers decision."
"Only had the vehicle for a short period but I can say it feels solid."
Cons:
"But if a problem arises they basically push you aside."
"I was expecting the same customer service I received when I was sold the vehicle but didn't."
"The garage quoted me a lot less than anywhere else as they didn't check my car properly in the first place."
"The problem came back a week later i called them about this and was referred to Roger Young they diagnosed the actual issue."
"The garage who are accepting no responsiblity for their failed diagnosis."
"Plus the handbrake needed to do e again as wasn't done right first time."
"The fault was never there before yet she was allowed to drive it away when they would have known about the fault."
"I was then met with remarks such as 'Is he a registered mechanic' (which of course the garage I use is)."
Quality of Cars
Pros:
"Servicing team in the North, expressed how well maintained the car is, a perfect example of excellent customer service."
"I now have the car of my dreams sat on my drive, (Audi A6 Black Edition BITDI), it's absolutely perfect."
"The car is amazing! And lives up to its description."
"Regrettably the 4x4 wasn’t for me, but the online descriptions and pic’s 100% a true representation of the car."
"The pictures that were on auto trader didn’t give the car justice in person it looked even better!"
"Absolutely delighted with my new purchase, proud owner of an amazing car that I love 😃."
"I could not reccomed this place enough, Jon is absolutely amazing and i could not thank him enough for how helpful and lovely he has been!"
"I have just bought an audi ttrs from these guys and you couldnt wish for friendlier people!"
Cons:
"I put my car in the garage for repairs for the clutch, the garage quoted me a lot less than anywhere else as they didn't check my car properly."
"purchased a car from them which had an issue with the boot lock."
"Lost trust."
"They refused to fixed a car that was still on the warranty."
"A squeaking noise isn't a failure."
"I was told it was an auxiliary belt and pulley which were changed (£25 charge to me for one of them I can't recall which) and off I went."
"Would like to say a massive Thankyou to John and all the lads at Efford Service Station! Over the moon with my purchase."
"I had my car written off during lockdown and needed to use my son's car."
Price and Value
Pros:
"Great price, superb car and aftercare service."
"They fixed the problem and it was so reasonable, actually thinking of making this our main garage now."
"I would highly recommend ESS."
"I now have the car of my dreams sat on my drive, (Audi A6 Black Edition BITDI), it's absolutely perfect."
"Your inventory is superb and very well competitively priced."
"We have just bought a fantastic car from John at this garage and had a first class experience from start to finish, no stress, great part exchange price."
"Thank you Jon!! We will remember you guys for the best service thats gone beyond."
"Everything you could wish for. It is daunting not knowing who to trust when looking for a new car."
Cons:
"ESS ended up having to order another part which has resulted in me having to pay double what I was originally quoted."
"I put my car in the garage for repairs for the clutch, the garage quoted me a lot less than anywhere else as they didn't check my car properly."
"Took the car into them to have it repaired as i was unable to open the boot they repaired it and claimed the problem was a cleaning cloth."
"The problem came back a week later i called them about this and was referred to Roger Young they diagnosed the actual issue."
"I was then met with remarks such as 'Is he a registered mechanic' (which of course the garage I use is)."
"The thing that impressed me most and makes these guys stand out from the rest is the impeccable attention to detail."
"I took it to them and they said they would try to look at it. Two hours later, I get a call to say the MOT had been done and was ready to collect."
"Just bought a Jeep Grand Cherokee 5.7 Hemi from Jon at Efford Service Station, 240 miles from home."