CLCM AUTO SERVICES LTD Reviews Summary

Quality of Service

Pros:

• "The whole process was hassle free and my mx5 now drives like it should."
• "Always friendly, always honest."
• "Excellent service provided by CLCM - highly professional expert, inexpensive quality repairs."
• "Customer service from these guys was 1st class and very customer focused."
• "The quality of work is outstanding and the owner always provides advice for any additional improvements for my car."
• "All work was conducted within good time and to a high standard."
• "Professional but time to chat, things were explained in plain English, options laid out and the work agreed done quickly and well."

Cons:

• "Money grabbers and dishonest in their prices."
• "I used clcm to fit 4 tyres to my M4. Upon collecting the car I noticed all 4 wheels were damaged."
• "One of the worst experiences I have had at any garage ever."
• "Don't get fouled by the old positive reviews."
• "I urge not to use this garage... please look around and not use this company."
• "Waited for over an hour after my appointment and eventually gave up."
• "Lots of apologetic damage occurred on my car and the car left out of spec."

Cost and Value

Pros:

• "Turned up ready to shell out for a new tyre having been told by the high street guys that it wasn't repairable. Sam took a look and said he could fix it no problem, saving me £££ in the process."
• "They then sourced me a brand new tyre of the same type and fitted it at a great price."
• "I saved nearly 300£ in labour and parts by doing the job on CLCM tyres."
• "The Nexen tyres I purchased for my Discovery were surprisingly good value."
• "Cost £30 including vat so a lot cheaper than a new tyre."
• "Saved me £280.00 and were £15.00 cheaper than all other competitors."
• "Very good price too for part labour and alignment."

Cons:

• "Handed in my Precious (M5 e60 ) neglected it for too long needed lot of TLC which it got could have bought small car instead off the ££ it cost."
• "Tariq, who was polite and thoughtful, only managed to free up one of the four wheel alignment adjusters and then wanted to replace parts to a tune of £240 because of this."
• "Expected me to then pay a extra £24 for a new bolt and labour costs for them to remove the bolt they broke and the labour is £70 plus vat per hour possibly 2 or 3 hours to do this."
• "Attempted to charge illegal credit card fee and illegally prevented me from leaving when I objected."
• "Please please please do not use this garage, they damage vehicles, then expect you the customer to pay for their incompetence."

Expertise and Professionalism

Pros:

• "They professionally heat seal the area, which takes time to set but worth it rather than having to buy a new tyre."
• "CLCM has got latest diagnostic equipment's."
• "Diagnosis was done quickly and with expert advise where other garages failed."
• "Fair pricing, excellent attention to details & very friendly."
• "Their experience with cars is very extensive, you should check out the cars they get in."
• "Very Professional, Friendly, easy to speak to and ask questions if unsure about anything and price was much cheaper than official garages, however the work was on par, if not better."
• "Their skills, knowledge, customer service and performance were exemplary throughout."

Cons:

• "1st attempt for wheel alignment- caused rear negative camber and a new tyres rubbing, also steering wheel (wrong set up)."
• "They claim to specialise in wheel alignment but can't fix simple off-centre steering wheel on couple years old vehicle - blaming tyres."
• "Had a wheel alignment done for a M140i and payed £102. After driving the car I realised that the steering wheel wasn’t centre and the car was pulling to the left."
• "I put my car in and was in fully working order to get the rear wheel camber done they snapped a bolt that was nothing to do with what they were ment to be doing which then made the car non road worthy."
• "Friendly guys, but unfortunately a bit careless as they damaged the upper rim on my newly refurbished alloys."
• "After taking my wheel along for a tyre to be replaced... it has been done to tight and has caused damage to the centre of my wheel."
• "They book more than they can chewed."