Byres Road Garage Reviews Summary

Customer Service

Pros:

• "Our family has used Byres Road Garage in Glasgow for over a decade and we continue to be wowed by the service levels, the friendliness and personalised-professionalism of the team."
• "Marie and the team here are so helpful, friendly and efficient!"
• "The lady that runs the place and the whole team have always been very friendly and helpful."
• "I received an exceptional standard of assistance at Byres Road Garage this morning."
• "Customer service is top class, communication is my language and i fully understand the problems and what is being done to fix it."
• "Absolutely fantastic customer service, staff are always friendly and helpful."
• "The office staff and the mechanics are so friendly and helpful and definitely happy to go the extra mile."

Cons:

• "So people if your smart you'll AVOID THIS GARAGE AT ALL COST. THEY WILL FLEECE YOU FOR ALL THEY CAN GET."
• "Please go elsewhere as their service is awful from start to finish."
• "DO NOT USE THIS GARAGE!!"
• "TL;DR this garage communicates poorly, issues quotes without VAT and adds it on later, excessively overcharge, extremely deceitful, exaggerate work needing done, and the work they do carry out is inadequate."
• "I actually got screamed at! Unbelievable...!"
• "Just left feeling like I was an annoyance rather than a paying customer."
• "Your word should be your bond, not 'I don't really care what I said!'"

Trustworthiness

Pros:

• "As soon as I spoke to the lady Marie I could tell she was honest and trustworthy."
• "Trust is essential in this type of business, and I have complete trust in Marie and her team."
• "They are friendly, reliable, good value and always give me an honest diagnosis."
• "Marie and her team are friendly, reliable and total trustworthy which is rare in the industry."
• "They're always fair, they never recommend unnecessary work, and they're very focused on what's right for the customer."
• "From the ladies in the office to the mechanics, they treat you with honesty and respect."
• "Best garage in Glasgow. Friendly service, excellent work and really honest owners."

Cons:

• "How they would think a new throttle positioning sensor would sort the ignition??... They are blatant crooks, do not trust them."
• "They are blatant crooks, do not trust them, they have no decency or integrity."
• "Well Marie, since you're not part of a motor trade association, there isn't much I can do. But, as I said above, you have been reported to trading standards."
• "The garage phoned to say that they could not fix the car! as they might break a bolt costing £9!!"
• "Put my car in for an mot... They refused to negotiate the bill so i had to pay but won't use this garage again i find them suspect about my repairs."
• "When I turned my car on to drive it home from the garage, a warning light was on... the mechanic at Byres Road garage couldn't even be bothered to do that or to even check the engine for me."
• "Fiancee drops off car this morning, work gets carried out, she goes to pick up the car. Mechanic pulls up outside in her car, states 'oh, is this your car, I'll be back in a minute. I said I'd boost someone over the bridge'. He drives off, in HER car, leaving my fiancee standing outside the garage for over 10 minutes before he returns in HER car after jump starting someone using HER car!!"

Value for Money

Pros:

• "The work was carried out on time and to a very high standard - and ended up being less than I had expected from prices I had seen online."
• "Excellent service at a very competitive price."
• "My Mot and repairs where done for a good price. No hidden costs or added charges."
• "Being a woman you sometimes feel that garages are a 'financial minefield' however not here! Fast service and reasonable prices."
• "Top quality service for a very fair price-will definitely book the car in for the next MOT."
• "I have used this garage for a little while now and have ALWAYS received an honest reliable quality service. All work carried out is VERY reasonably priced, I have NEVER felt 'ripped off'."
• "Great value for money and such reasonable prices for everything from parts to labour."