Sonas Haute Couture Reviews Summary

Customer Service

Pros:

• "And to top it off the service provided by Saika throughout was top notch."
• "Everyone there was extremely polite and attentive."
• "The customer service is excellent and staff are always very helpful."
• "Great, easy, caring experience from Valentina at Sonas Haute Couture :)"
• "The staff are really knowledgeable and extremely helpful with recommendations."
• "Customer service was good. Not too pushy."
• "The customer service I received from both Saika and Lakshmi has been nothing short of phenomenal!"

Cons:

• "Terrible experience. They only let you try on 3 bridal outfits altogether."
• "Staff member was impolite and didn’t seem like they cared at all. Very negative."
• "Actively avoid and go to a store that actually cares about the bride and not just how much money they can get."
• "Lovely store but terrible customer service."
• "Saika had a smirk on her face which was unprofessional and rude and still could not answer any of my questions."
• "Some lovely pieces but zero respect for customers money and satisfaction. Owner wouldn't own up to errors."
• "Appalling customer service once you have paid for your oufit."

Quality and Selection of Clothing

Pros:

• "Absolutely stunning clothing! I bought my wedding and reception outfits from Sona and I have no regrets!"
• "There was a lot of intricate work on the outfit and the tailor (who is in-house) did an amazing job."
• "The range of outfits are absolutely stunning and I would highly recommend them to all new brides and grooms."
• "Sonas has absolutely gorgeous South Asian clothing."
• "By far the best range in Asian menswear.. was spoilt for choice."
• "Incredible range, quality products."
• "The dresses are more beautiful in reality than on the website and there is a big variety of dresses in the shop. The staff were really friendly and helpful."

Cons:

• "The lengha was also out of very poor quality and did not fit well."
• "Although its pricey. £500 + for a simple dress."
• "What I received was a very poor quality, incorrectly cut and wrongly designed piece of cheap material two weeks before my wedding."
• "The blouse arrived very very late and I was met with constant excuses as to why."
• "Got two wedding outfits made, in short I was not happy with the top of my lengha as it was completely different to what Sona said she would make."
• "Outfit arrived 3 months after order (4 weeks before wedding) and was not only not what I had requested."
• "I picked a beautiful dress from Sona's but the alterations were shameful."

Shopping Experience

Pros:

• "Sonas designed a wonderful outfit for me and I have been back to her a number of times since."
• "Bridal shopping has been no stress at due to the amazing team at SONAs."
• "My family and I had the best experience at Sonas Haute Couture."
• "Highly recommend for bridalwear. Stunning outfits, great quality and lovely staff who are really helpful."
• "Had a great experience getting my wedding outfit from Sonas."
• "I recommend Sonas Haute Couture if you want a hassle free wedding shopping experience!"
• "Bought my wedding groom outfit here. Almost wish I could get married again so that I could enjoy the whole experience all over again!"