Impress Blinds LTD Reviews Summary

Quality of Service

Pros:

• "Excellent quality blinds and fitted to the very best standard!"
• "Very professional exceptionally quick in measuring up quoting and fitting."
• "Kaser came here to my home to fix my windows blinds. He did an absolutely fantastic job."
• "Extremely professional from the free no obligation quote to fitting."
• "Fantastic service from start to finish."

Cons:

• "The man that came to look at the fault and after the man that came with rectified blind RUDE."
• "Blinds didn’t fit well at all."
• "One adviser said i was rude,,,hell yes I paid £1000 for blinds that are not fit for purpose."
• "Not impressed with the service at all, and then the fitter came and we all had to go outside due to the personal hygiene issues."
• "Consultation and measuring up was fine but the guy they sent out to actually fit was an absolute disgrace, poor manners rushed job not done properly."

Price and Value

Pros:

• "I thought £232 for a full house of blinds (8 in total) was very reasonable."
• "Very reasonable price, the communication throughout was very good."
• "Honestly very very good and reasonable."
• "Very reasonable prices as well 👏"
• "Great product and price too."

Cons:

• "One thing to be aware of is that if you want more than the lowest quality louvres then it could cost more for one blind than the 3 blinds advertised deal on Facebook."
• "He initially quoted us £310 for blinds in 2 rooms, after contacting him to go ahead with this he re-quoted us £470 saying that the price has changed due to them using a new supplier."
• "Blinds are decent but a bit overpriced for what they are."
• "Came to do a quote for 3 verticals. Came to £60 more than the 3 for £79 offer they advertise but didn't specify why."
• "Really poor fitment for ‘Perfectfit’ blinds for which I paid £225 as they seep so much light in."

Customer Service

Pros:

• "The staff are always happy to help and very reassuring."
• "Very polite people who take time out to listen to you!! And very quick at putting up the blinds."
• "The guy who measured up was friendly and the fitter was very professional and friendly who put them up in no time."
• "Both guys that came are a credit to your business."
• "Ismail was my fitter; he was pleasant and friendly and had a fantastic work ethic."

Cons:

• "The only criticism I have is trying to contact them by phone."
• "I have never ever dealt with such an unreliable company ever."
• "They don't answer phone calls, they hang up and they send rude text messages full of LIES LIES and more LIES!"
• "Rang and asked for a manager, none available and will ring me the sameday. Surprise no phone call."
• "No after sales care and women sounds annoyed with you on phone."

Professionalism and Efficiency

Pros:

• "Ordered and fitted within 2 weeks."
• "Oh my goodness! Eight days from phoning to arrange fitting to having amazing blinds fitted."
• "The whole process was much quicker and easier than I expected."
• "Great service from the first phone call to the fitting."
• "Fast delivery and nice blinds, I had them fitted in 3 rooms and bathroom."

Cons:

• "They originally measured up wrong on the first occasion coming with a completely wrong bracket size and turned up at 6:30pm when was booked in between 9-12."
• "Very unprofessional made a appointment for between 4pm and 6pm tonight got a text at lunch saying we are in the area can we come now."
• "After sales shocking, I paid for a premium service, blinds have been fitted with a cheap white plastic wand."
• "I've arranged for them to come out twice to repair stayed home all day on both occasions for them not to bother turning up."
• "Called them to come out for quotation they gave me a time which was 10am-2pm. Didn’t turn up."