Prestige Estates MK Ltd Reviews Summary

Customer Service

Pros:

• "They have always responded quickly regarding any issues."
• "Any issues with the property have been addressed in a timely manner no matter how small and they have been a pleasure to be involved with."
• "The agent staff are very friendly and very efficient in replying to my questions."
• "I do have to give them much thanks for always sorting maintenance issues very quickly, responding within 24h and usually solving in a few days or in that week."
• "Every time there has been a problem to report (which have been very few) it has been dealt with efficiently and i usually get a call from the company that they have assigned the job to, either that day or the next at the very least."
• "Communications have been prompt and helpful."
• "They're very quick to resolve any issues or queries you ask them."

Cons:

• "They are trying to cover there tails in a truly awful experience I have had with them."
• "I will have never felt so disgusted and discriminated by an agent!"
• "You have let us down Prestige, despite many ways made available to you to make it right and not to take us for granted by taking £250 with no substitution or chance of a refund."
• "To say his lack of customer service is appalling is an understatement - a truly wretched individual."
• "Prestige claim to take responsibility for landlords' properties. In our case they took all of the control out of our hands, failing to properly reference and contract tenants and when it all went wrong chose that point to throw the ball back at us."
• "Sometimes there has been a delay in auctioning repair requests for example being without a shower for 2 weeks waiting for a plumber to come out to us."
• "Despite several e mails there has been no contact from them whatsoever."

Professionalism

Pros:

• "Prestige Estates Mk Ltd is an extremely professional, responsive, efficient and cooperative letting agency."
• "The whole team at Prestige were friendly yet professional, and all put themselves out to meet out tight deadlines."
• "Had a fantastic experience with Prestige Estates MK Ltd during the recent property rental process."
• "The team was professional, responsive, and incredibly helpful throughout the entire process of finding and securing a rental property."
• "I've found them to be friendly, courteous and knowledgeable, while carrying out the technicalities in a diligent and timely manner."
• "The team is consistently professional, courteous, and attentive to their clients' needs."
• "They are highly efficient, very knowledgeable and offer a friendly yet professional service."

Cons:

• "This company prides itself on it being an ARLA and Safe Agent but its customer service is very poor indeed."
• "Not at all accommodating or customer friendly."
• "I wish I could give 0 stars."
• "The issues I want to raise so people are aware is the lack of communication and professionalism."
• "Basically, they failed to properly reference the tenants."
• "I personally feel this was done due how poorly managed this was - not due to any morale obligation by leaving my young family is a terrible situation."
• "The agent was quite intimidating when dealing with my wife and we were basically told they would re market the property and subsequently re let it."

Efficiency

Pros:

• "They take care of you whether you're a tenant or a landlord."
• "Emails answered promptly, any issues or maintenance problems are dealt with quickly and the team is always friendly."
• "Emails are answered quickly and requests for maintenance actioned swiftly and not quibbled."
• "They offer a full management service which was perfect for us."
• "All of my queries regarding maintenance (I've had two so far) have been resolved at lightning speed."
• "Very easy to reach too if there is a problem."
• "Extremely quick in their responses."