McDonald's Reviews Summary

Staff Attitude

Pros:

• "Staff were lovely though. and really helpful, thankfully the payment went through ok in the end."
• "The staff were very helpful and friendly."
• "Staff at drive through was an amazing young chap who couldn’t apologise enough about the length of time without milkshakes."
• "The staff were lovely, particularly Conor who was friendly, polite and couldn't do enough for us."
• "Great service. Ordered for collection (in carpark) on app, despite the branch being exceptionally busy, my order was delivered quickly and accurately by a very friendly member of staff."
• "Staff and manager were exceedingly helpful throughout my stay, nice quiet place very good location close to town centre and very nice rooms though standard to travelodge."
• "The staff were very polite and curtous. Nothing was too much trouble for them."
• "Staff and manager were exceedingly helpful throughout my stay, nice quiet place very good location close to town centre and very nice rooms though standard to travelodge."

Cons:

• "How rude the staff are when they get the order wrong, then literally throw the food at u."
• "Staff attitude was dreadful. I hope the manager is embarrassed and reflects on the way she spoke to her customers in front of her staff!"
• "Awful cold food, Can't cook chips always undercooked! Always got something out of stock too, usually milkshakes or ice cream. Been the same for years. Managers are the worst not a brain cell between them."
• "Service was poor and sarcastic, fries where not cooked full requested quarter pounder with just cheese couldn't even get that right never again. Would have give less than one if I could have 😡😤"
• "Every time I use this McDonald's the drive -thru is always packed! The waiting time is ridiculous. Most of the staff don't know what good customer service is. They basically just throw your food at you."
• "Never met such rude people in my life, ended up cancelling my order due to the way the staff spoke to me. Then when I drove off I had 3 members off staff waving goodbye at me, manager was a disgrace. Very rude people. Do not recommend"
• "Sarcastic woman taking orders who shouted 'bye!!' down the Mike as I drive to pay! Not necessary, it was 7am, I had said lots of please and thank yous and was tired. She was still miserable when I got to pay... Not a nice start to the day.. Go and get another job if you don't like that one!!"
• "Gave me the wrong order when I asked for the right one I was toad to lose the attitude Shocking service. Only give 1 star because there's no way to but a minus."

Food Quality

Pros:

• "Food and drinks were nice and temperature hot and my McSpicy was the hottest one I’ve ever had at a Maccies! 🥵🤯"
• "First visit was at tea time and after using the machine, had a 5-10 min wait before getting my order and being able to leave."
• "Had a double sausage and egg mcmuffin with brown sauce hold the egg and a hash brown x 2 with a full fat coke hold the Ice... it set us up for our house move today! Shout out to the maccies staff that made our brekkie perfect! Thank you 💞"
• "After a long journey back from west Ireland, we warily stopped here for a break and a bite to eat (we've not had the greatest experiences of this fast food chain). However, we're so glad we did! Absolutely no complaints whatsoever. The food was freshly cooked, very hot & extremely tasty."
• "Nice to go to a place where everything was fresh and resembled the photo of what you had chosen on the menu."
• "The food was nice but as a employee myself I know that having earrings in is a big no no and the customer host said nothing to anyone not to mention a diet coke instead of water abit disappointing!"
• "As far as McDonalds restaurants go, this is a very good one. The good is hot and fresh, and everything is made to an acceptable standard."
• "This is one of the best McDonald's I've ever been to. Despite it being rather busy, the food is served surprisingly quick and the staff are very friendly as well."

Cons:

• "Food did not taste good. Chips were totally cold. Burger was also cold, No milkshake, not a pleasant experience, table stank of cleaning fluid, staff not interested."
• "Slow. Slow. Ridiculously slow even for MacDs. Waited. Waited. Eventually someone came and checked. My order arrived cold. Squashed and even worse than usual."
• "Absolutely terrible, a guy mopping the floor Infront of us trying to order, another staff woman talking to us whilst we were trying to eat our cold food, and a lady slipped hard on the wet floor, horrible place"
• "Ordered four large meals. Every single one cold. Fries were rubbery as well as cold. Donuts were stale. Haven’t been here for a couple of years, food used to be good. Sadly I haven’t much good to say this time apart from the brownie was ok. Disappointing."
• "Once again a poor breakfast here takes forever for the food to come out and it's always just warm never hot had a piece of paper in my breakfast burger not sure we're that came from go to the Whistlestop around the corner a much better place to spend your hard earned cash"
• "Food all cold, order mixed up which made my food colder. However has ipads for the kids to play on, plenty of seating, order yourself screens and a small outdoor play area for the kids. Tables were cleaned straight away."
• "Meal was completely cold/warm at best, if the staff didn't just stand around together having a good chat & concentrated more on the service & the food quality. Terrible service from this Mc Donalds."
• "Typical McDonald's really, forgot part of the order but if you dont have to go back to the counter chasing your food your not at Macdonald's. Very clean good staff."