Address: 10 Lister Square, Edinburgh, EH3 9GL, United Kingdom
Phone: +441312210888
Rating: 4.6
based on 564 reviews.
Customer Service
Pros:
"The team there are highly professional and they have outstanding communication."
"Customer Service at its very best. I have found staff to be extremely helpful, responsive, efficient and knowledgeable."
"Every member of staff that has contacted me and my partner has been extremely friendly and professional."
"They reply emails very promptly!"
"Everyone at Umega is super friendly, super helpful and very professional."
"Their staff is very friendly and they're always organised and quick to respond."
"The staff were all very helpful and easy to communicate with and they fixed any problems ASAP."
Cons:
"They respond to me with rudeness and say that it’s fair and a reasonable 7 hour job providing no time breakdown."
"In addition to the poor communication on Umega's end, we are now burdened with begging Umega to issue our refunds and to explain why the exact amount is not being refunded to us."
"Then Umega stopped communicating and I had to ask for updates (a situation which continues still)."
"They seem to have no working systems in place, and repairs or requests take surprisingly long to resolve."
"Contrary to Umega’s values, they do not care about tenants!"
"I’m exhausted after dealing with Umega, their rudeness that they have given me in this dispute process."
"As a tenant I have had numerous problems that just get ignored or forgotten."
Property Management
Pros:
"Umega is doing a fantastic job managing our tenants and flat while we live abroad."
"They have always 'pre marketed' the flat after tenants' gave notice, resulting in my property never being vacant for more than 2 days."
"Excellent experience over many years as a landlord letting with Umega."
"Our PM Calum has been diligent and efficient in dealing with all issues."
"We’ve had an excellent experience renting with Umega for 2 years, any problems have been dealt with promptly."
"The Umega team have always been available and proactive to help with any issues or repairs."
"Our property manager Steve in particular was simply excellent. He always got back to our emails promptly, maintained constantly open lines of communication and kept the entire tenancy experience pleasant."
Cons:
"A month on, and with viewings of the property already underway, they are continuing to withhold our full deposit."
"Lastly their start and end of tenancy revisions are not at all held by the same standards so take your own pictures of everything when you move in and I mean everything even a single hair on the carpet that isn't yours."
"There is black mold literally oozing into our home, yet Umega can do nothing but claim to understand my frustration and make up new contingencies as excuses."
"We couldn’t stay in the property due to this and when communicated to Umega that this was happening, they framed our concern as an unfortunate consequence of the rewiring works."
"Umega has done nothing to correct the issue."
"The floor under our en-suite bathroom has rotted, and we have waited nine weeks for something to be done, and Umega continues to do literally nothing to help us."
"Umega's approach at the end of the tenancy has completely ruined the overall experience and wasted so much time. I would avoid them in future for that reason."
Professionalism
Pros:
"Very professional from first contact thanks for the help."
"Umega is one of the best letting estate agencies I have dealt with so far in Edinburgh!"
"I have been renting property for 10 years (in both London and Edinburgh) and I have had the best experience hands down with Emily & the team at Umega."
"Everyone we spoke to at Umega was super efficient, responsive and enormously helpful."
"They have been super efficient, friendly, professional and helpful."
"The team is both efficient and friendly, and we were very promptly updated for every development considering our application."
"Everyone I have dealt with has been friendly and professional."
Cons:
"If you’re a tenant do not go with Umega if you can possibly avoid it."
"We DO NOT recommend Umega Lettings. There are many other letting agencies with much better customer service, and who actually respect their clients."
"They also initially wanted to charge me with the hallway lampshade being in a cupboard and not being on the light."
"Similar to other reviews they instructed a £220 clean of the property despite it being left in excellent condition - even their own report only noted two minor issues."
"Umega does not live up to their contracts, they do not tell the truth, and they do not care."
"It has become obvious to me that our landlord wants to kick us out of our flat so that they may re-let it for more money, and Umega is more than happy to enable them to do exactly that."