Leaders Letting & Estate Agents Sutton Reviews Summary

Customer Service

Pros:

• "Monica and Amy as well as other members of staff who work there are very welcoming."
• "The manager (Mike) was very professional and supportive."
• "Each time, Michael was friendly, professional and efficient and found me a great property."
• "Sian is the most professional agent I have ever seen and she could handle and answer your enquiries in a timely manner."
• "Jackie from Leaders has been such a great help to me and my partner with our first move."
• "Michael Wilson dealt with everything connected with the let of my property and he made whole process extremely comfortable."
• "The professionalism, kindness and warmth I received when looking for, finding and moving into my new flat was amazing from Leaders, Sutton."

Cons:

• "Unprofessional.. I made an appointment to see a flat on the same day at 17:20, but that was probably the time the agent left."
• "We were sent a very blunt email (which really annoyed me) 9 months into the tenancy to inform us we would have to move out."
• "Unprofessional and disrespectful."
• "We have had 4 properties managers in 18 months - all of which have been uncaring, unprofessional and generally incompetent."
• "Terrible agency ever! Lock out of the house due to their fault."
• "Avoid at all cost!"
• "Appalling unprofessional and disinterested. Avoid this company."

Property Management

Pros:

• "Any issues have always been sorted out asap and on their suggestions landlord made improvements to the property on regular basis."
• "They managed to sell our property within a week, not once but twice when our original buyer fell through."
• "Leaders handled everything very professionally keeping all parties fully updated at all times."
• "All new tenant visits were scheduled and supervised."
• "They are fast-responding and really work as a team."
• "The team was very professional & friendly and within a week my grandparents had keys to their new home."
• "They've been very helpful and supportive with the lettings process, their professionalism stands out."

Cons:

• "The front door lock broke and we had to call out an emergency locksmith which cost £98, this took 3-months to be refunded."
• "As tenants, Leaders caused us so much stress and depression by with holding our deposit for a fault with the oven that was already there when we moved in."
• "I rent a property from leaders agency for 3year 5month and ever since I leave in this property is all condensation on wall and more so there a lack of water from above flat to my flat from more than 2years they promise me that they will redecorate my flat."
• "To top it off and the end of my tenancy they tried to steal my deposit by blaming the damp as wall damage."
• "Having moved out we are now receiving threatening e-mails about an extortionate amount of money we apparently owe for cleaning of the property."
• "We reported damp and mould in the flat in 2019 which a surveyor came and advised we needed the wall ripping out in the front bedroom to fix, however nearly 2 years on we have moved out and the work still hasn't been completed."
• "After having damp in my flat for 4 months leaders did not seem to think this was an issue."

Communication

Pros:

• "The apps used to fill in questionnaire are user friendly."
• "Thank u leaders for ur help."
• "We used Leaders to rent out our flat and from the first time we got in touch, through to finding our tenant and then ensuring that everything progressed smoothly, the whole team in Sutton were fantastic."
• "The way they communicated was phenomenal. I could call anytime, with any question, and they were there for me."
• "They responded to emails and calls very quickly and in effective manner."
• "They organise quite well and professionally, and always let you know clearly how it proceeds and what you need to do in the next."
• "The 'looking after' really does continue after the initial sales introduction."

Cons:

• "Any repairs that needed doing were sorted, but communication could be a bit slow sometimes."
• "Leaders didn’t even offer to email or call us when new houses came on the market."
• "This has already happened to other people by reviewing the comments."
• "We were told not to keep chasing as it was causing additional work for Cherelle and that she would update us once our landlord replied - we never got responses without chasing her."
• "We asked to speak with regional manager about our issues who replied once to me and then went in annual leave never to be heard from again."
• "They put a tenant in the property without preparing an inventory, telling the tenant to make a video. A year later I still have no inventory or video."
• "They failed to inform me of this, but still charged me for the service."