Gascoigne-Pees Sales and Letting Agents Sutton Reviews Summary

Professionalism

Pros:

• "I have had an excellent experience with Mann. Jonathan Davis has successfully dealt with various situations on my behalf with efficiency and professionalism."
• "Their service was first class. Alicja and Victoria were very professional, helpful, quick and responsive throughout the procedure."
• "Jack Meddings was extremely professional, helpful and great to meet."
• "The team was professional and helpful and very responsive to all my questions."
• "Manns has been a very professional service especially Alicja Paryla and Julie button who has been extremely helpful and professional in every way possible."
• "The whole team have been very knowledgeable and approachable and have gone above and beyond what I expected of an agent."
• "Their staff were extremely friendly and professional."

Cons:

• "Most horrible estate agent you could ever imagine. Their property management is so worse, they don't even bother to respond."
• "Puppets in the hands of Landlord. Trying to blame their incompetence on tenants for the repairs."
• "Awful service, no one returns calls, false promises and a lack of actually caring about our property until Chevalier arrived."
• "Extremely disappointed with their deposits division. I will give them a zero star if I could."
• "DO NOT USE TO SELL YOUR HOUSE. They do not live up to their promises, will stop at nothing to get and keep your property."
• "If your letting agent is not countrywide, you are the happiest person on the planet. Run away in opposite direction if you see this company board anytime."
• "I often felt like they were working against me rather than for me."

Customer Service

Pros:

• "Great thanks to Julie who helped us to get the deposit back after we moved out, things were complicated but her hard work made it possible."
• "I bought a flat with them and used their services to find a tenant. I was happy with the level of service that I received from polite, knowledgeable, staff."
• "Khush and Jon really helped me find dream home that I have been looking for almost six months since my arrival in UK."
• "I’d highly recommend to pop into this branch and look for them if you are looking for property in Sutton :]"
• "Khush is patient, kind and knows what I need, she is very patient in explaining the letting process and eases my concerns from the very first viewing."
• "Jessica from Gasgoine Pees was extremely helpful throughout our property purchase and always great at getting back to us straight away."
• "Fantastic Lettings team in Sutton. Constantly updating me with the search for new tenants - always attentative and happy to help. Special mentions to Alicja, Vicky and Ben."

Cons:

• "Changed 3 associates for handling my deposit return and everytime they quote different amount for deductions."
• "Still my rent deposit is stuck."
• "It took a lot of emails and reminders to their deposits team to even receive a reply."
• "Even when I cancelled my contract (14 day cooling off period) they harassed me with a visit (with flowers!) calls, and texts to try to get some viewings."
• "I then had to chase Tarek for feedback on the viewing, something I never had to do with Chevali."
• "We checked out of a property and have not received our deposit back."
• "If this is true then some of the lettings agency might be frauding guillible people with this modes operandi. For me this was surely not a pleasant experience."

Staff Performance

Pros:

• "MannCountrywide have been managing my property in Redhill for 4 years now and I have always found their service to be outstanding."
• "Jon is very knowledgable, efficient and very helpful in taking me through every stage."
• "Thank you so very much and John."
• "I would thoroughly recommend choosing Gasgoine Pees as your estate agents for a stress free sale and purchase!"
• "I visited the office to get some information on the procedure for renting my house and found the office to be very welcoming. I was greeted politely and given lots of useful information."
• "Khush has been very helpful, knowledgeable and always available to explain and sort out any query if needed."
• "Definitely recommend if you are considering selling your house."

Cons:

• "Luckily for me I have not given notice to my landlord so I have a place to stay although I might be at disadvantage while searching for property but I am wondering if there is a person who is desparately looking for a property and does not have enough time would that person give in to a stalling tactics and maybe at least agree to an appointment to visit a flat which is higher than he/she originally budgeted for and might be forced to up his budget, definately yes."
• "To be fair they did sell the house quickly but communication and process was poor throughout the whole process."
• "Having had bad experience with Cubitt & West and Barnard Marcus we decided to give Mann & Co Sutton a try even though my friend warned me about her bad experience a couple of years ago."
• "Was looking to rent a studio for the first time and all the girls in the office where so helpful and always willing to give advice and guidance, specially Alicja Cholewa."
• "We strongly recommend Mann Sutton lettings branch."