"Alot of Space to have a walk about inside this Primark Store."
"Being in a wheelchair makes shopping a chore at the best of times, here wide open spaces, ramps and what's more when you get to the till, don't join the queue, go to the end counter and a member of staff is there in a minute to see to you, cannot fault that in any way."
"Nice and tidy and escalators to different floors."
"The store is huge and well set out. It's really clean too."
"wheelchairs can get everywhere here."
"Well organised store. Located at the heart of city centre."
Cons:
"I don't feel like it's abiding to social distancing measures well."
"Very busy and a long queue to pay."
"A bit hard to navigate/find what you're looking for."
"It’s unorganised chaos. The fixtures are too close together so it’s hard to get by (not in all areas) especially if you are disabled."
"The variety seems to have shrunk and it's not as easy to navigate as before."
"Some items are on the floor which could be picked up."
"it was very untidy in places with lots of teenagers rushing around being loud and silly."
Staff and Customer Service
Pros:
"Staff were very friendly and helpful when I asked where certain items were located."
"The staff were friendly and helpful. They were happy to answer any questions I had and make recommendations."
"everyone was really helpful and patient."
"Staff very helpful and polite."
"Staff were friendly, and even helpful."
"Always lots of stuff at good prices. Helpful staff on two floors."
"Staff are usually friendly and helpful."
Cons:
"served by a woman named carole and honestly one of the rudest people I've had the displeasure of coming across."
"Service is also incredibly slow and massive queues form up."
"Staff is chatting inside store, no proper help for customers."
"A lady stocking the shelves was very rude."
"Staff generally were not helpful they generally are rude."
"seen about 12 staff members walking round doing nothing and chatting."
"Had a very rude and unhelpful assistant at the till."
Product Selection and Pricing
Pros:
"Some items looked good like the jackets but they are matching the prices of the good brands."
"Mens section could use a bit more items but still good enough."
"Big selection. Good prices."
"It's ok for kids clothes but the sizing is small."
"Great prices and plenty of choice."
"They have a large array of children's, men's and women's clothes. Seasonal/ festive clothing is also available."
"Good store with great prices on all things ranging from kitchen wares to home accessories to clothes- be it summer, winter clothing."
Cons:
"Deciding to not take back a product returned due to an honest mistake on the excuse of ‘there is no hygiene label/slip on the item, so you can’t return them’ is totally irresponsible of you."
"I'm not a lover of this shop, given all the news of Sweatshop workers."
"Wrong opening times advertised online!"
"Seems like there fashion for winter this year is everything crop top or no sleeves, more like summer stuff, so wasn't buying anything in there."
"The bags are structually not sound and have a tendency to break very easily."
"You can't go wrong with good old primark it has something for everyone and purse friendly price's! It's a shame that the ques are always very long."
"Primark seems to forget that there is bigger size than a 20."
Store Policies and Security
Pros:
"I love that they save the environment (the bags are paper)."
"Love this shop, just wish they would pay their workers who makes clothing fair wages."
"Pleasantly surprised with this store. Not been in Primark for some years but was very clean and tidy. Good range of clothing, gifts and Christmas items."
"Great shop for reasonably priced and affordable clothes."
"Cheapest and best destination for fashion and lifestyle products."
"Best clothes shop in hull and I love the new home section."
"The clothes are great, especially for my daughter and their prices are really good value."
Cons:
"Just one star because today I been in store to change a gift without receipt and was impossible."
"I watched a lady pull the tag off a belt, try it on for size and then walk out past security wearing it."
"No positive comments regarding security."
"I was very disappointed in the fact that my daughter couldn't return underwear she bought even though they where fastened on so couldn't be tried on in the shop because the changing rooms are closed so had to be taken home."
"These guys are just interested in themselves...even going to head office you get fobbed off."
"Attitude from some staff members and the manager is disgraceful."
"Disgusting that half the customers are walking around with masks on their chins, spoke to a member of staff who looked at me like I was stupid."
Store Environment
Pros:
"Fantastic big store which underwent a refurb recently, so looks clean and new."
"Nice tidy store."
"One of the more popular clothing stores in Hull, they have a good selection of clothing for men, women and children alike, all reasonably priced."
"Great choice of fashion for all the family, fast checkout service."
"Defo the store to be for a bargain."
"is usually pretty tidy."
"The store is conveniently located in the city center. It's easy to get to by car or public transport."
Cons:
"felt vulnerable."
"it's full of fat chavs pushing and shoving people to get to the XXL clothes."
"The store was okay but the till service as appalling."
"Lot of plastic waste too."
"The store's temperature is totally unchecked, I'm surprised more don't faint."
"Its a big store, good points is its primark. Bad points are the staff are miserable, the security guards seem to follow certain people around."
"A lack of leadership when there are queues of people waiting."