Address: 45 Buchanan St, Glasgow, G1 3HL, United Kingdom
Phone: +443439092025
Rating: 4.2
based on 251 reviews.
Customer Service
Pros:
"We were in Gin 71 on the 1st floor of Frazers, absolutely love it, the service was 1st class."
"I went with my husband to get a suit and must admit I was very pleasantly surprised with the level of care and attention provided by the Skopes manager."
"Stuff is really kind and helpful, they spends for you as much time as you need in order to help you with your shopping."
"Staff very helpful and took me exactly to what I was looking for."
"Excellent customer service here today in the occasion wear department by two female staff members who went out their way to help me find mother of the bride outfit."
"Both girls were friendly & very very helpful…thank you so much."
"The staff in the prada and miu miu departments could not do enough to help and make sure you get exactly what you require."
Cons:
"This is possibly the worst company to contact that I have ever had the misfortune to deal with."
"Appalling service I have complained about a table which has been delivered to me built upside down and two weeks later I'm still paying email ping pong to get it sorted but to no avail."
"Horrible experience ever, since its taken over by new management i, no number available over the phone for customer service which rubbish service by email no one respond to emails."
"Staff sometimes look down on Customers, not informative enough, you get this feeling just bcoz you're a certain race you are being watched around the store."
"Unfortunately with the new owner and his new returns policy and lack of customer service, I would not buy anything from that store."
"Absolutely disgusted with the service. Bought goods online, they have taken my money and then advised they had taken the decision to stop all deliveries and that a refund would be made in a couple days."
"Absolutely shocking customer service from start to finish. The management are dismissive and rude."
Store Layout & Accessibility
Pros:
"Always enjoy visiting, not as dear as people think and the building itself is magnificent especially in winter time."
"The beauty and elegance of the stores architectural integrity has been maintained inside, with the modern twist of each brands fresh department and displays."
"The House of Frazer has to be my No.1 shopping experience, just being in the store looking up to the floors above is so beautiful."
"The store is wheelchair/ pushchair accessible with escalators and lifts."
"The decorative lights and interiors is beautiful."
"The entire store was clean and bright."
"The store is clean, smells amazing, looks amazing."
Cons:
"An old style department store. Overly congested in places with various designer brands taking a concession in an old oddly shaped building with lots internal stairs."
"Signage absolutely dreadful leading people with disabilities on a wild goose chase to find anything."
"House of Fraser is like a maze. Can take time to get to grips with the lay out of the shop."
"It feels like a maze inside, there is no clear map of where everything is."
"The building is grand but its outdated and not at all wheelchair or pram friendly."
"This store is not well laid out as it hasn't grouped brands together well."
"The furniture dept looks like an abandoned warehouse! With more hazard tape on the floor than carpet.."
Product Selection & Availability
Pros:
"Lovely department store with wide selection of big brands / top fashion clothes and accessories, makeup, perfumes with so much to look around."
"If your visiting the city shopping here is a must for all great range perfums, cosmetics, bags clothing, furniture & electrical goods."
"Good selection of designer clothes and impressive fragrance selection."
"House of fraser houses many high-quality brands all over the world."
"Great customer service fantastic range goods now this is what you call shopping in style pop in next time you visit the city or shop locally."
"The best brands for clothing and accessories can be found here."
"High end department store situated on Glasgow's Style mile. Most designer brands are sold in here and they have a very impressive beauty and perfume department on the ground floor."
Cons:
"Not been in town for a while and was disappointed in Fraser's. The majority of big name shoe brands, that I loved to find there are gone."
"Lots of beautiful clothes on show but nothing remotely suitable for a size 18 woman in her 50's."
"Very disappointed in the store. Used to be THE flagship store in Buchanan Street. It was very quiet and looked like an outlet shop in many departments with very dim lighting throughout."
"This store has gone to the dogs it's a bargain basement. Get back to old frasers where staff dressed appropriately."
"Not the Frasers of old. Now just Sports Direct with a fur coat and no knickers approach to flogging many of the brands that Mick Ashley owns."