Apple Metrocentre Reviews Summary

Customer Service

Pros:

• "The assistant I saw was very thorough."
• "excellent service on a difficult issue expertly handled by Matthew with great patience & charm."
• "Superb team at Metro Centre, diagnosed faulty battery on Macbook Pro, told all the relevant information how they were going to repair, sent away to main repair centre."
• "Visited Saturday 8th June 2019 with an ipad problem... CJ... was amazing."
• "Just had a one to one session with Sam. Very useful and informative."
• "Was given an assistant who was very knowledgeable and sorted a problem I had."
• "The repair was completed promptly and Matthew also provided good technical background on what had been done."

Cons:

• "On entering the store I stood around for approximately five minutes but no one came to offer help."
• "Unhelpful careless staff, my charger portal may have been damaged from saltwater but instead suggesting to fix it the sales assistant said that I had to buy a new phone?"
• "Poor customer service. Booked an appointment as I was having trouble with my Apple ID and needed a replacement battery for iPhone."
• "Left standing in this store, plenty of staff around chatting amongst themselves. Even when I approached them, they continued chatting and completely ignored me."
• "Asked to buy a product at 7.02 (store closed at 7pm) and they were unwilling to take a sale."
• "The employees were too busy playing on their phones and talking to each other to even seem approachable."
• "Staff are very rude and arrogant"

Product Quality

Pros:

• "The quality of Apple equipment and software is impressive."
• "Their products (minus chargers & earphones) do last a long time when comparing to competitors."
• "The way that Apple back up their products is admirable."

Cons:

• "I got a new 15 pro max and was not very happy to see dust inside camera lens."
• "Phone screen popped due to a swollen battery on an iPhone that was only a few years old, apparently it’s a safety feature."
• "I spent £550 on airpod max headphones for my son's birthday, no sound coming out of the right ear."
• "They’d magically found “water damage” and refused to fix it for free, and quoted £800 for repairs."
• "Then my iPhone got so hot the back has cracked & Apple are saying it’s my fault"
• "Bought an iphone 6 in May working great then it shut down"
• "Really poor customer service, Paid for new iPhone which is a faulty"

Inclusivity

Pros:

• "I’m in a wheelchair and my experiences of retail in the metro centre since using one, have been very poor. Completely the opposite in this store. I cannot fault their inclusivity and I came out feeling like I mattered."
• "I visited Apple Metrocentre last Thursday with my brother in law, Peter, who is profoundly deaf and disabled who wanted to update his iphone. We were fortunate to be attended by Missan who very quickly offered the Apple service of a BSL interpreter via video on an iPad."

Cons:

• "Wouldn’t deal with me and my partner until I left the building due to not having a face mask, yet I’m medically exempt!"
• "Travelled a long way to purchase an Apple Watch today as a gift. Was told by the sales assistant that the watch would be compatible with my mum's iPhone X only to find when I get back home that her phone is too old and she needs to purchase a newer iPhone to be able to use it!"
• "Currently quite extreme, having to answer questions, sanitise hands and wear a face mask before even entering the store."

Store Experience

Pros:

• "Used the Apple shop app to reserve my upgrade as part of the Apple iPhone upgrade programme."
• "Great service today for my daughters phone screen/battery. Thought about taking it to a cheaper phone repair shop but so glad I went to Apple."
• "They could not fix my phone straight away, problem at their end, so they issued a new iPhone at no extra cost."

Cons:

• "Full of idiots who buy ridiculously over priced phones that have the same function as most other phones"
• "Funny enough when i talk about buying something my best pal wants to know everything about me to sell me a soon to be broken chunk that will be dealt with by the robots in the back for mega money."
• "Words fail me! This is meant to be an apple store. People buy apple stuff because they are buying into an (apple) experience."
• "Lot's of staff walking around with I pad's in hand but still had to wait age's to get my phone sorted, was in store 1 1/2 hour's just to get a factory reset and set up nearly walked out."
• "You can buy Apple from here, but only if you pay a small fortune, wait it an non existent queue, for a hardly updated phone since the last one."
• "Dissapointed at the distinct lack of Apple's available here but made up for by decent Apple products as always."
• "This shop is more focused on selling apple products but its forgetting about the customer who have already bought the product"