KFC Frome - Wessex Fields Reviews Summary

Cleanliness

Pros:

• "Got to Saltford and place was lovely and clean, fast service and hot wonderful food."
• "A happy chappy serving in Frome it's clean and a pleasure to eat there."
• "Actually really nice in here."
• "At last i seen a member of the KFC team cleaning the floor."
• "Smelt amazing when we walked in, fresh and clean but once sat down, was slightly dirty, floors etc friendly staff."

Cons:

• "The floor and chairs were dirty."
• "The floor and doors were filthy."
• "The tables are sticky and never get wiped down, floors sticky and disgusting."
• "The store wasn't clean, people's leftover food everywhere floor, table etc."
• "Restaurant could have been cleaner, in the customer area."
• "The actual place is really messy."
• "The place was disgusting, rubbish all over the floor, overflowing bins."

Service

Pros:

• "But today i was served by a very polite member of KFC staff Ryan who knows how to treat the customers in a very professional manner."
• "Went through the drive through late at night, the staff were kind and friendly."
• "Was impressed with one lady who was working her socks off, so we got our food quickly."
• "The male member of staff that served us was very friendly, helpful and polite and would have scored 5 stars himself."

Cons:

• "The staff were slow & uninterested, clearly didn't want to be there."
• "Staff couldn't care less."
• "The staff in the kitchen were asked to help by the gentleman serving as he was overwhelmed, they ignored him."
• "Uninterested staff. They don't care about a lot of things."
• "Grumpy uninterested staff part of the order missing and dirty tables in a restaurant with few customers."
• "Staff uninterested in job."
• "Staff member on till had no manners. No please or thank you which is terrible for someone in a customer service role."

Food Quality

Pros:

• "Still chicken was tasty."
• "Food tasted lovely so couldn't fault that."
• "When all our food came out it was all piping hot and cooked perfectly! Spot on!"
• "The food was good."
• "Liked the new fries as well, much better."

Cons:

• "Only got half my order and then it was cold."
• "The chicken was pink and undercooked."
• "The chips and coleslaw were tasteless."
• "Fillet pieces ridiculously small."
• "Chicken was undercooked."
• "Beans served cold, chicken dry."
• "Every time I have ordered chips are cold and taste like dirty fat, chicken skin also tastes revolting like old dirty fat."

Order Accuracy

Pros:

• "I’ve never had bad food there…sometimes they forget the odd bit but no place is perfect!"

Cons:

• "When ordering a party bucket which cost nearly £25, we got home which is a 20 minute drive to realise most of the food advertised was missing."
• "Part of the order missing."
• "Took nearly 45 minutes and then it was wrong."
• "Waited nearly 40 minutes for the food, which was cold and not what we ordered."
• "Our order was wrong and there was no syrup in the drinks."
• "Everytime we order from here the food is always cold and the order is always wrong."
• "They messed up our order when we specifically asked for no cheese or mayo just a plain burger."

Facility Maintenance

Pros:

• "Perfectly situated, Nice spacious eating area."

Cons:

• "The toilets were in a terrible state."
• "The hole place needs a good clean. The toilets stink too."
• "Don't use the loos. No hand-wash and men's urinals don't drain."
• "No soap in the gent's toilet and no toilet paper in either of the ladies was disgusting."
• "Used the loo but one urinal was not working and had been closed off with stickers and paper towels."
• "The disabled toilet, which I used as an alternative, was absolutely disgusting for lack of a better word."
• "Dirty place with tiny portions of half cooked food."

Customer Experience

Pros:

• "Food excellent and the novelty took me back to younger days."
• "Finally received my meal with the biggest smile from ear to ear."
• "The little beaten up lad called jay made the best food I’ve had from kfc in a long time, served with a gleaming smile."

Cons:

• "Would not recommend this place to anyone."
• "Over all the experience at this place could be so much better."
• "Would recommend if passing and would be nice to go back if passing and hopefully see an improvement."
• "If I could give minus stars I would AVOID AT ALL COSTS UNLESS YOU WANT FOOD POISONING."
• "Never going back. They need closing and cleaning up!!"
• "This is a very generous 2 star rating! First time in KFC in about 15 years. The place was dirty."
• "I can 100% say that we will never visit this place again."