McDonald's Reviews Summary

Customer Service

Pros:

• "Some staff are really rude, others are as helpful and nice as possible."
• "This restaurant is somewhere I have used at least weekly for over ten years and the staff always work so hard."
• "The staff were all very pleasent and busy not standing around although it was quiet."
• "The staff there are very friendly though, I visit semi-regularly and have seen them resolve complaints very well."
• "Customer service was awesome by all who helped us."
• "Staff are always helpful & friendly."
• "Staff were very polite and efficient."

Cons:

• "The guy was so rude. Customer service went way down hill."
• "Woman at the drive thru machine had such a bad attitude for no reason."
• "absolutely shocking customer service. Staff have no manners and management has no customer relation skills."
• "Most of the staff were young teenagers who were clearly undertrained."
• "Service was poor and staff appeared under trained."
• "The staff weren't very professional tonight and a bit lacking in awareness that the customers can actually see and hear them."
• "the service from the till staff is always either rude or unfriendly."

Food Quality

Pros:

• "food is always well presented and also hot."
• "Good food (had the limited time chicken fiesta) and quick service."
• "Really good food. Steph and Edie are so helpful friendly and work so hard."
• "Can't really go wrong with McDonald's. Reasonably priced and decent fast food."
• "The fries are really nice, cooked nicely, the right amount of salt."
• "Food arrived as ordered, fresh & hot."
• "Always had great food here. The burgers have always been constructed really well, not lob sided or spilling out the side."

Cons:

• "Chicken burger tasted like it had been cooked for hours."
• "Food was over cooked and cold."
• "Food arrived, literally walked to my car which was parked just outside to eat my meal and it was cold!"
• "Got to the drive through, places order - sorry no bread rolls for burgers. Got to collection window - no cup holders (i had ordered 3 drinks), food just shoved out no interaction from staff at all, meal was cold."
• "Food is also low quality, cold, chewy and never assembled right."
• "Cooking a burger should be pretty straight forward... Unfortunately, at Stone Lane they feel the need to add the extra steps of finding a stale bun, and then waiting for the whole thing to go stone cold."
• "Cold food."

Facility Cleanliness

Pros:

• "The restaurant is nice, clean, bright, McDonald's."
• "Toilets clean and tidy, caretaker cleaning up inside and outside."
• "My Mum commented on how nice and clean the place was."
• "Lovely, very well social distanced, staff are all taking care and wearing their visors, much better than I have seen at other mcdonalds and other restaurants."
• "This McDonald's is very clean and tidy and food hygiene is of the upmost standard!"
• "Toilets were so clean and my milkshake was quick, delicious and filled right to the brim!"
• "The toilets were very clean even though my visit was during the busy lunch period."