Address: Dunslow Rd, Seamer, Scarborough YO11 3UT, United Kingdom
Phone: +441723585449
Rating: 4.0
based on 151 reviews.
Food Quality
Pros:
"Best McDonald's I've ever been to and I've been to quite a few around the country even with a queue over 20 cars long we only waited about 7 minutes from queuing to eating as for the food couldn't argue anything about it 5 stars every time."
"The burger was surprisingly good, when I'd eaten it I wished I'd got 2."
"Great food I had filet-o-fish lovely as always the cheese melt dippers were good the food was lovely and hot perfect."
"Food good same as every other McDonald's but they serve the best coffee it's far superior to Costa."
"Food is always hot when we come here."
"All the food was warm and tasty like it had just been cooked, which seems to be a rarity for Mac D's now."
"The food is always warm and excellent quality."
Cons:
"Before they have really very good vegetarian burger now they made it small and might be patty also changed before we had so much craving for that burger now never ever thought to go there."
"Ordered 1/4 pounder and as we have all come to expect it was worm. Cheese not even melted. Poor won't be back for a while and then I will bring it home and heat up in the microwave."
"Cheese burger was stone cold, I threw it away."
"Had the new plant burger with large fries and a hot chocolate. The food was luke warm, and the hot chocolate was so watery I just threw it away."
"Tasteless burger and ice cream was not ice cream it was horrid. Asked for refund which I got. Tried to bring their attention to ice cream by saying you need to check machine. She just didn't care!!"
"Cold/lank chips, burger cold, dry, over-cooked and in the wrong (cold) bun with minimal (if any onions & gerkins)."
"Nice staff but the food was horrendous. The big Mac fell to pieces as soon as we picked them up, the fries were soggy and saltless."
Customer Service
Pros:
"The five stars are for Tracey who helped me use the touch screen. Very very helpful person and yes macdonalds are very lucky to have staff who assist customers. Tell her boss to look after her."
"The young gentleman went over to every table and asked too. And then came out and handed all the children balloons."
"Very busy McDonalds but the staff were very quick, very polite and really nice to talk to."
"A little strange under the current circumstances, but the staff were beyond helpful, managed to seat us inside, cleaned up after us and half price thanks to Eat Out Help Out. Top notch👍."
"Staff are very friendly with the children and are always providing my little boy with colouring activities, locating crayons and balloons."
"The McDonald's on Dunslow road, Scarborough is clean, the staff are friendly and the food is good."
"Really friendly and helpful staff. I ordered the double sausage and egg breakfast muffins and the sausage was so fresh and not a bit dry."
Cons:
"I do have to point one thing out though, when I first entered the store, I asked one of the young lady's behind the counter whether I could have a small cup please, and she looked at me oddly and said we done have any."
"Becky you need to re train your customer service skills!!"
"Miserable looking staff, it was as if we where causing a problem by being there ordering food!"
"Shocking attitude by drive thru staff plus manager order all wrong could not get a refund had to leave food at window cheers Mcdonald enjoy a meal you defo need it :) bit of advice Don't ask to speak to manager very challenging attitude maybe needs a bit of training."
"A manager with glasses is very rude to the drivers picking up the orders."
"Pretty awful, the drive through staff got my order wrong, I wanted my money back, I had to deal with the 'manager' who was extremely rude and tried to make out that I got my own order wrong."
"It's mcdonalds lol. Only thing i will say is when i got a hot chocolate it just tasted like dirty water not chocolaty at all."
Order Accuracy
Pros:
"Easy to use app and food was freshly prepared with only a minute or 2 to wait. I will definitely be using this app every time from now on."
"Food was fresh and it was all there unlike with a lot of others."
"Placed the order. Got to the payment window and could see the order wasn't right, clarified it with the young man, he repeated the order and changed it."
"Went in for tea and the Assistant was spot on with our order from 4 picky children."
"The food was always freshly made, coffees were full to the brim like they should be and they were HOT."
"Never had any problems here with food or service."
"Who cant beat a good old McDonald's eh? Usual menu usual foods. Restaurant itself is nice and usually well staffed, clean and quick service at the counters."
Cons:
"An order of 5 chicken selects (among other things) for work colleagues.. and only 3 in the box which has “5” on it."
"When customising an order the staff need to make sure that the items are getting made correctly."
"Once again this place has shocked me. Can never get an order right when using click and collect."
"The food isn't too bad, usually cooked well and about as hot as you'd expect from a McDonald's but it's extremely frustrating that around 25% of all orders are wrong with items missing."
"Ordered McDonalds from there app half of if is missing when I phoned them up they told me they can't do nothing food was stole cold ice cream that I ordered was melted."
"Although I ordered in advance on the app, they first of all offered me someone else's meal, then got my own order wrong."
"Out of the last 6 orders, 5 were missing items."
Cleanliness
Pros:
"Clean and tidy, nice staff."
"Always clean and tidy. The toilets are sparkling."
"We called on our way home from a day out. The drive through was busy so we ate in. Everything was spotless, we felt safe."
"Never reviewed a McDonalds as they are all much the same but this one was absolutely immaculate! Service was fast and friendly and Tracey who chatted to our 2 young children was lovely!"
"Only popped in to get some nuggets a day use the toilet for a break on a long journey, but the staff were very polite and it was one of the cleanest McDonald's I've been to!"
"Premises are clean and it's easy to get around with a wheelchair and pushchair."
"There was toilets inside. Issue raised to one of the managers over cleanliness but this was sorted on the next visit which was great!"