KFC Cross Hands - Llandeilo Road Reviews Summary

Service

Pros:

• "Server very helpful and efficient."
• "Fast and friendly service."
• "The service was quick and efficient."
• "Very helpful staff member search3d and found a couple of milk sachets."
• "Drive-thru was very quick and easy."
• "Service and food was outstanding today."
• "Quick service very polite."

Cons:

• "Worst service experienced in a long time."
• "Very slow service."
• "Waited 35mins for my daughters meal."
• "Really slow service, staff look very unhappy resulting in poor customer service."
• "Waited in the drive through for over 20 mins, they got the order wrong, the woman service us was extremely rude and impolite."
• "Service is always shocking in this place."
• "Always short staffed and waiting 30 minutes for food."

Cleanliness

Pros:

• "clean and presentable."
• "The one in Crosshands seem to have a far better set up that Carmarthen and the staff seem happier, more helpful and it's far cleaner i.e tables are cleaned after people have left."
• "Lovely and clean, if you like KFC then the one in Cross Hands is great."
• "However plenty of tables inside, toilets fairly clean."
• "Very clean, food fresh."
• "The eating area is kept fairly clean and is always better to eat in the evening as it is usually a lot quieter."
• "Restaurant new modern clean friendly staff."

Cons:

• "The restaurant dining area and toilets were stinking."
• "Very dirty restaurant, understaffed."
• "Dirtiest KFC I've ever seen, dirty tables, a lot with rubbish on them and ones without needed a good wipe over."
• "The place was FILTHY. Litter all over the floor, every table, bins overflowing and rubbish all over the food preparation area."
• "It's by far the most dirty fast food place you have ever seen."
• "Dirty with food on the floor."
• "The place was grubby inside and out."

Food Quality

Pros:

• "The food was hot & seemed freshly cooked."
• "Food was piping hot, fresh and very tasty."
• "The food from this KFC is generally quite good as KFC goes."
• "Order has always been right and seasoning has a good balance."
• "Food was piping hot, well cooked."
• "The chicken was so fresh and succulent."
• "The food was piping hot and probably one of the few excellent KFC meals I've had over the years."

Cons:

• "Thought this place may have turned a corner but tried our luck tonight and the food was disgusting. Terrible. Given it few chances but won't be going back."
• "Most of the meal went in the bin it was that bad!"
• "The chicken fillet in my burger was like rubber."
• "The coating on the chicken was really dark the fries were also greasy."
• "The burger was greasy beyond words and the chicken tasted rubbery and half cooked."
• "Food is poorly prepared, thrown in a container and that's your lot."
• "The chicken was nearly all coating and considering we had to wait the chips were soggy and cold sadly."

Staff Attitude

Pros:

• "When the Colonel calls, that call must be answered. This outlet is far, far better than the rolling catastrophe that is the KFC in Carmarthen town: where staff are unfailingly polite and helpful."
• "The staff were polite, friendly & apologetic."
• "Staff were friendly too."
• "The staff were very helpful and there was one female front of house staff was exceptional, over and above helpful and friendly."
• "Staff were VERY friendly."
• "Kris was superb. A really nice experience."
• "Very very friendly and helpful! Would highly recommend going to this KFC!"

Cons:

• "Poor poor customer service... wanted me to drive back around again for sauce."
• "Waited in the drive through for over 20 mins, they got the order wrong, the woman service us was extremely rude and impolite."
• "No apology just 'I didn't do it' attitude."
• "Staff at this kfc are ignorant and lazy."
• "Probably the slowest staff of a fast food restaurant that I've ever been to."
• "Most rudest and unfriendly staff, customers walking around exclaiming that they need to wipe their arses and not their hands."
• "Service here is always slow, food can be cold or wrong orders, some members of staff are polite and others are just pure rude."