Address: Llandeilo Rd, Cross Hands, Llanelli SA14 6RD, United Kingdom
Phone: +441269831229
Rating: 3.4
based on 151 reviews.
Service
Pros:
"Server very helpful and efficient."
"Fast and friendly service."
"The service was quick and efficient."
"Very helpful staff member search3d and found a couple of milk sachets."
"Drive-thru was very quick and easy."
"Service and food was outstanding today."
"Quick service very polite."
Cons:
"Worst service experienced in a long time."
"Very slow service."
"Waited 35mins for my daughters meal."
"Really slow service, staff look very unhappy resulting in poor customer service."
"Waited in the drive through for over 20 mins, they got the order wrong, the woman service us was extremely rude and impolite."
"Service is always shocking in this place."
"Always short staffed and waiting 30 minutes for food."
Cleanliness
Pros:
"clean and presentable."
"The one in Crosshands seem to have a far better set up that Carmarthen and the staff seem happier, more helpful and it's far cleaner i.e tables are cleaned after people have left."
"Lovely and clean, if you like KFC then the one in Cross Hands is great."
"However plenty of tables inside, toilets fairly clean."
"Very clean, food fresh."
"The eating area is kept fairly clean and is always better to eat in the evening as it is usually a lot quieter."
"Restaurant new modern clean friendly staff."
Cons:
"The restaurant dining area and toilets were stinking."
"Very dirty restaurant, understaffed."
"Dirtiest KFC I've ever seen, dirty tables, a lot with rubbish on them and ones without needed a good wipe over."
"The place was FILTHY. Litter all over the floor, every table, bins overflowing and rubbish all over the food preparation area."
"It's by far the most dirty fast food place you have ever seen."
"Dirty with food on the floor."
"The place was grubby inside and out."
Food Quality
Pros:
"The food was hot & seemed freshly cooked."
"Food was piping hot, fresh and very tasty."
"The food from this KFC is generally quite good as KFC goes."
"Order has always been right and seasoning has a good balance."
"Food was piping hot, well cooked."
"The chicken was so fresh and succulent."
"The food was piping hot and probably one of the few excellent KFC meals I've had over the years."
Cons:
"Thought this place may have turned a corner but tried our luck tonight and the food was disgusting. Terrible. Given it few chances but won't be going back."
"Most of the meal went in the bin it was that bad!"
"The chicken fillet in my burger was like rubber."
"The coating on the chicken was really dark the fries were also greasy."
"The burger was greasy beyond words and the chicken tasted rubbery and half cooked."
"Food is poorly prepared, thrown in a container and that's your lot."
"The chicken was nearly all coating and considering we had to wait the chips were soggy and cold sadly."
Staff Attitude
Pros:
"When the Colonel calls, that call must be answered. This outlet is far, far better than the rolling catastrophe that is the KFC in Carmarthen town: where staff are unfailingly polite and helpful."
"The staff were polite, friendly & apologetic."
"Staff were friendly too."
"The staff were very helpful and there was one female front of house staff was exceptional, over and above helpful and friendly."
"Staff were VERY friendly."
"Kris was superb. A really nice experience."
"Very very friendly and helpful! Would highly recommend going to this KFC!"
Cons:
"Poor poor customer service... wanted me to drive back around again for sauce."
"Waited in the drive through for over 20 mins, they got the order wrong, the woman service us was extremely rude and impolite."
"No apology just 'I didn't do it' attitude."
"Staff at this kfc are ignorant and lazy."
"Probably the slowest staff of a fast food restaurant that I've ever been to."
"Most rudest and unfriendly staff, customers walking around exclaiming that they need to wipe their arses and not their hands."
"Service here is always slow, food can be cold or wrong orders, some members of staff are polite and others are just pure rude."