Barnard Marcus Estate Agents Sutton Reviews Summary

Customer Service

Pros:

• "Alex especially was not only excellent at keeping my stress levels at bay, but also his handling along with Julie of our buyers was sometimes nothing short of a masterclass in diplomacy."
• "Thank you to all at BM for the service you have provided, and most especially to Julie."
• "Barnard Marcus Sutton lettings girls are amazing, best service I’ve had with Megan and Sophie, very reliable, professional and makes renting a smooth process for both landlord and tenant!!!"
• "I would highly recommended going to Barnard Marcus, Sutton if you are thinking of selling, renting or buying as you will get good, genuine advice from friendly staff members who really do want to help!!"
• "Barnard Marcus have been so professional throughout the whole process, they were happy to help and answer any concerns we had."
• "Alex arranged a very smooth process from initial viewing to complete the purchase. Alex and his team are proactive and effective, and have always been very responsive to queries and open to discuss any of our requests."
• "Thank you very much Barnard Marcus Sutton."

Cons:

• "Totally inefficient - poor communication, didn't return phone calls, more often than not unattainable."
• "I dealt with Jessica and she was rude, unfriendly and unhelpful."
• "SCAM!!!! Worst experience with this Company."
• "Even the Reginal manager made a complete mess of dealing with things and returned calls weeks after it had been flagged by his own team as urgent."
• "The staff at Barnard Marcus have given me a nightmare experience of letting my home whilst living abroad!"
• "At one point, my tenant in the property they looked after got in touch to say that the boiler had stopped working 4 months before and they were freezing, and Barnard Marcus had done nothing about it."
• "Please use other estate agents in the area as these people are shockingly bad at their jobs."

Professionalism

Pros:

• "They were always available to help whenever we had any queries which I can appreciate was difficult as my parents are both elderly and new to the rental market!"
• "I have an excellent history with the Lettings Department at Bernard Marcus Sutton, Vince and Megan have been superstars ensuring minimal void periods on my properties and professional tenants."
• "Alex was always there to answer our questions and was very helpful, he did his job very professionally and always provided information to something that we asked about."
• "Dealing with Sophie at the Sutton Branch has been the most positive experience I have ever had in an lettings agent."
• "It was a fantastic experience working with Elliot Williams selling my property. He is very knowledgeable and gave great advice on getting the best offer."
• "Rebecca was very polite and informative. Whenever I had a question she was always there to help."
• "Scott and Elliott in particular went above and beyond with the professional way they handled the sale, which in this case was not always easy. They both kept in regular contact and kept me well informed."

Cons:

• "Costs for repairs, sky high."
• "Made me feel like I was begging to be registered with them."
• "They sound young and inexperienced and are lacking professional attitude towards potential tenants."
• "Even their complaints procedure was a complete waste of time."
• "If I could still post with 0 stars I would …. They aren’t deserving of even 1 star… Awful from start to finish."
• "Avoid at literally all costs- not worth the 4 1/2 grand they took from us…. Daylight robbery."
• "It's hard to get a hold of them as they barely answer their calls."

Efficiency

Pros:

• "I instructed Barnard Marcus after an underwhelming experience with another local agent. Right from the off Georgia was on the ball and was completely transparent throughout the full process."
• "I just want to say a massive thank you for Egle! She's was really helpful and great with us without her help we could not manage to move it to my new flat!"
• "We found Elliot and his team professional, approachable, knowledgeable and easy to deal with."
• "Excellent marketing skills in getting offers within 2 weeks."
• "Highly recommend, and would absolutely go back to them in future to assist with a property sale or purchase."
• "Thank you to all the team for all that you have done!!!"
• "Excellent service from Bernard Marcus in Sutton. They even answered their mobile on their days off!"

Cons:

• "I have been batted around from one incompetent staff member to another - all passing the blame onto their colleagues."
• "Unfortunately it took longer than expected due to solicitors not communicating, however Georgia was extremely helpful in getting us through the process."
• "Harvey has shown professionalism, patience, and a 'customer-first' attitude."
• "Whether we get the property or not i would definitely recommend Barnard Marcus Estate Agent."
• "Our estate agent, Elliot Williams, has been an absolute star throughout our property purchase process."
• "Communication is bad, I've had to try and register with them over 5x and each time there is an issue."
• "He was very considerate towards ensuring that my 82-year mother-in-law's moving experience was as smooth and easy as possible."