Streets Ahead Estate Agents Reviews Summary

Communication

Pros:

• "All communication was quick and accurate."
• "Salma was fantastic and responded to any queries swiftly."
• "When buying a property communication is key and we never had to chase Gemma."
• "Sales progression was handled excellently by Mary Jane."
• "I was very happy with my experience with Lee and his colleagues at Streets Ahead in Coulsdon. They made the process of moving very easy and were quick to respond to queries at each stage."
• "Catherine is an excellent communicator and I would highly recommend her to new customers."
• "Faye always returned our phone calls and kept us informed."

Cons:

• "Would've liked it to be prompter, but that was bad planning between the agency/landlord."
• "I’m really not the one to leave reviews but they must be deleting there bad ones from here. Horrible customer service, only stayed in a property managed by them for six months."

Professionalism

Pros:

• "Kai was our initial contact and was an extremely professional individual with the personal skills to match."
• "I received a very professional experience within in this branch."
• "We were helped and supported with great courtesy and found him professional, effective and efficient in his dealings with us."
• "Adam and the team were a delight to work with. Extremely knowledgeable and supportive, nothing was too much trouble for them."
• "Lee was professional yet friendly and helpful. We cannot thank him enough."
• "Professional service from the day we viewed our new house to completion. Catherine has been on hand to answer all of our questions."
• "Everyone I have spoken to at this branch have been most helpful and I would 100% recommend this estate agents."

Cons:

• "God save you coming across with Daisy Maher, bully, pushy agency, prison officer would be more appropriate job, shouldn't treat first-time buyers this way."

Customer Service

Pros:

• "The staff at the Coulsdon branch are very helpful, I personally dealt with Faye Godfrey who I would highly recommend!!!"
• "I can't speak more highly of this team - a testament to the high standards of customer service of Streets Ahead."
• "Faye and the team were so helpful with my mother's property search and sale, Faye gave regular updates and kept her relaxed through the whole thing!"
• "Fantastic Customer Service!"
• "Every team member is so helpful and personable; you feel they have your needs at heart."
• "It is so refreshing to see an estate agent have such a personal and caring touch."
• "They are a good team and certainly made the extra effort for me."

Cons:

• "They were selling next door but decided to park on our drive right up to our house until my husband told the estate agent to move off our property."

Efficiency

Pros:

• "Streets Ahead ensured a swift and speedy sale which took all the stress out of the process."
• "The process from marketing to sale to completion was handled extremely efficiently."
• "I switched to Streets Ahead who within a few days arranged an open day which brought about 4 offers."
• "We had our property on the market for ages with another agent. Switched to streets ahead and consequently sold in a week for the full asking price."
• "Kai and Faye were fantastic, they sold my house in less than a week."
• "Adam from Streets Ahead sold our home. He did everything he could to get our property sold, enabling a smooth and stress-free transition."
• "We moved to the new house within the 6 weeks of first view and never thought it could happen so quickly."

Cons:

• "After a bit of a rollercoaster house sale, we made it in the end with continued support from Catherine and Clare."

Knowledge & Expertise

Pros:

• "Kai clearly knew the market and was able to advise on a good marketing strategy."
• "We were impressed with his knowledge of the development and area around."
• "Special credit goes to Kai who's not only met our expectations but went above and beyond to help us with our property search and the sale of our house...."
• "High praise goes to Shivam Kagadada! Very professional but also very personable."
• "I was very impressed with Kai's knowledge of the local market and his ability to answer any queries I had."
• "Lee and Adam were great, both professional and helpful and were very knowledgeable of the local area."
• "Very impressed with Kai and Lee at the Coulsdon branch."

Cons:

• "My experience with Lee was very positive with the purchase of the property... the only point that let down was that Lee advised that the flat was being sold with the furniture, but this was not the case."