"Katy and Alison... kept me up to date every step of the way."
"What a fantastic team and a special thanks to the ever-talented branch manager Becky at Sutton."
"The team were great at communicating and fast at responding."
"Katie provided excellent and thoroughly professional service throughout the sale of our house."
"Communication was smooth, I would recommend them to anyone!"
"All staff are polite and courteous, they provide ongoing regular updates both online, via telephone and email which continues through to completion."
"The whole team are great so friendly and professional. Great communication so helpful."
Cons:
"I was extremely unsatisfied by their service and would heavily advise everyone to not use Cubitt & West."
"Unfortunately I had a nightmare with Cubitt & West. Phone calls were not answered, emails were ignored and when I asked for help, I was not given it."
"C&W were being very EVASIVE in their answers on slow progress."
"Avoid! I will never again let a flat from this agency. They are nice just before you pay deposit for flat after no one cares about you."
"PATHETIC EXPERIENCE AND THE WORST AGENCY."
"The ‘senior negotiator’ was totally clueless."
"I do not suggest going through these people - you'll be risking a lot. Complete nightmare for us and our family."
Professionalism
Pros:
"Robin and his team are efficient, professional and thorough in everything they do."
"Katie was great at getting my house on the market, and knows so much about the local market."
"Its been a wonderful and smooth experience with Cubitt and West getting into my new home."
"I highly highly recommended Cubitt and West Sutton - they genuinely care and want the best for their clients."
"Katie was exceptional in providing a solid evidence based valuation on the property with producing many examples of comparable properties."
"Katie and her team were professional, knowledgable and approachable, which made our moving process easier and less stressful."
"C&W were professional and friendly throughout and succeeded in getting a sale for close to the asking price."
Cons:
"Hi. 2 years ago I had to move my flat. Trying with Cubitt and.....no chance..I had no response. Never."
"Phoned yesterday to arrange a letting viewing... No text confirmation last night with time and address."
"Eventually when they did return the call, they told me that the property I was interested in was for professionals."
"The only downside is that the tenants uploaded their documents through the portal several hours before the contract was signed and since I chose the part-management service so that the agent signed the contract on my behalf which means I got no chance to have a look at the tenants' details."
"For tiny repairs they took almost half of my deposit money instead having it repaired charged me for full replacement."
"Terrible service once we started having our rented house that are negatively affecting our health and wellbeing."
"Been waiting for almost half a year for them to fix a broken window hinge; something that should take no more than 2 weeks to fix."
Efficiency
Pros:
"We had another great experience selling a second property in 18 months through Cubitt & West notably because of Kurran Vasdav who acted quickly and had a buyer in just a few days of marketing."
"Even through the difficulties of lock-down, they adapted well and got our sale over the line."
"Great experience with Mia, Kate, Tamsin and all of the team with the sale of our flat! Really took the time with us and explained everything we needed, fantastic service!"
"Katie was good, thorough and swift at dealing with emails and phone calls, always returning our calls as soon as possible."
"The speed and efficiency with which she viewed the flat, photographed it, drew up plans and then found a new tenant was fantastic."
"They were always a phone call away and would chase the seller/solicitors immediately."
"The whole process went very smoothly, and Tyler always kept me in the loop with clear communication of next steps and promptness to answer my queries."
Cons:
"When the leak was fixed they forgot about the toilet and it took multiple times calling them as well as reporting it on their portal, and having to wait for almost 3 months for them to book a plumber to install it back."
"After 3 months I realised there was zero movement in progress so ended up chasing on a daily basis between months 4-5."
"After January we had no further viewings as they couldn’t be bothered."
"I have never heard anyone repeat the expression 'I don't know' as many times as Hannah did, it's a mystery to me how this office does anything right."
"Sold by modern auction on agent’s advice but it became clear that how this worked wasn’t explained to prospective buyers."
"Unfortunately not a pleasant selling experience. Assured of the best service available pre-sale."
"Complete waste of time and should be avoided. This place impacted my mental health and the person I dealt with was a fraud."