Goodfellows Estate Agents - Sutton Reviews Summary

Local Market Knowledge

Pros:

• "Her expert knowledge of the local market, personalized approach, and unwavering commitment to her clients made my home-buying experience a breeze."
• "She gave us a lift during viewings, was very knowledgeable about the area, the schools and the property itself."

Cons:

• "Very disappointing as the agent confirmed us on early June that the probate legal works was granted back in March of this year, it means all documents are done."

Communication Skills

Pros:

• "Her communication was impeccable, ensuring I was well-informed at every step."
• "Kept us informed at every level and dealt with sensitive issues on our behalf."
• "Very professional, friendly and prompt service. My advisors Josh and Kamilla were very helpful and helped us at every stage."

Cons:

• "During this time we call and email the agent to clarify what’s happened but we always can’t find her or slow get back from her."
• "All in all, that’s are very uncomfortable with us, a bad experience."

Negotiation Skills

Pros:

• "Debbie's negotiation skills are impressive, and she tirelessly worked to secure the best deal for me."
• "The selling process was well explained and follow up was prompt and excellent."

Cons:

• -

Professionalism

Pros:

• "Rented a property through GoodFellows. Very professional, friendly and prompt service."
• "Rosie and Omar especially were outstanding throughout the entire purchase process. They were professional, approachable and honest in all our interactions."

Cons:

• "She is unreasonable and unprofessional."

Support and Guidance

Pros:

• "From beginning to end, Sam has supported us throughout the entire process, even when our first buyer fell through."
• "Sam was fantastic to deal with when buying my flat. She was honest, fair, never pushy and always keen to help."
• "We are very thankful to all the staff at goodfellows for making our experience of buying a new property so easy and smooth for us."

Cons:

• "So we are living in a old property in Sutton and the place is falling apart being so old and every single time we complain about it they bill us for the repair."

Customer Satisfaction

Pros:

• "Goodfellows have been absolutely amazing throughout the process of selling my house."
• "I have been looking for a house and dealt with many agencies throughout the process. I was very impressed with the service I received from Goodfellows in Sutton."

Cons:

• "Very disappointing as they failed to sell our property over a 2 mth period."
• "Very disappointed, first they book view last week and agent unable to open the main door so we cannot view property."