Lidl Reviews Summary

Customer Service

Pros:

• "The workers especially the cashier workers are very cheerful and respective."
• "The staff are helpful."
• "The Lady working in this area at the moment - she was extremely polite, professional and really try to help me, respect to her."
• "Staff members were really friendly and helpful!"
• "The staff are warm and friendly, just like the people that shop there."
• "Karolina, she always helpful and hard worker even saw her many time jump to the other sections helps her colleagues, always smile 😊."
• "One of the security staff is the friendliest I've ever come across, always grabs your basket for you and says something nice, when you arrive and leave😍 makes such a difference having someone like that, everyone else should learn from him!"

Cons:

• "Showed the worse customer service one of the staff in Stratford Lidl was so rude."
• "This Lidl is borderline inhumane."
• "Totaly undignifying experience. The staff are shouting like they are in the market, calling customers numbers."
• "The staff lady called Yasmin (Asian looking with a scarf) was so rude to me."
• "I’m regular customer from the mall I work there, but any time I went to buy something in Lidl there’s old skinny lady with scarf hijab she is very rude to everyone."
• "Ridiculous cashiers who would rather chat amongst themselves than to serve the masses of customers."
• "Atrocious staff, who yell at you and humiliate you."

Store Layout & Accessibility

Pros:

• "Very neat place and warming."
• "New store layout is brilliant, changed to 5 stars from 4."
• "Store layout is pretty good though considering the tiny footprint (they changed it a few months ago) and it's a great location."

Cons:

• "It is very busy and the shelves are sometimes wrongly labelled or empty."
• "We visited this store today and i really hate the layout of the shop as the aisles are far too cramped and kept bumping into others shoppers throughout the shop."
• "A very cramped store. The aisles are long but narrow and the queue for the checkout obstructs shoppers trying to gain access to the frozen foods section."
• "Too narrow aisles, too many people for such a small supermarket."
• "Stupidly small narrow aisles making it impossible to check out produce."
• "The store foot print is too small for the volume of demand."
• "This has to be the worst Lidl branch anywhere because it's far too small and cramped for the huge footfall from the nearby Stratford Station."

Pricing & Product Quality

Pros:

• "Very good bargains to be had."
• "Good value family washing powder."
• "Prices are even cheaper than ASDA and the quality incomparable for most of the items."
• "Good deals, good quality of products, one the cheapest prices."
• "Prices are still reasonable for us on meagre salaries."
• "I just got a Manuka honey 100 MGO for £5.99. While it's on sale at H&B for around £40? Hahahaha 😅, I'm happy."
• "Their cheese is lovely. Gouda, Edam, Maasdam with over 25 gram Protein 400 Gramm pack just around 2 Pound."

Cons:

• "Does not matter the day or the time this lidl is nearly always out of everything one would want to eat."
• "The shop is noticeably less stocked and prices have gone up considerably."
• "Far too crowded Lidl is a popular place to do food shopping in this tiny little store in Stratford has the queues all the way to the freezer section mid afternoon."
• "Not worth going there these days, shelves are out of stuff, prices are not better than everywhere else and que is going way down the back of the shop..."
• "The small size means you often queue to use checkouts and their range of products is less than many other Lidls."
• "Avoid this Lidl at all costs."
• "Definitely not a safe place to go shop."

Checkout & Queuing Experience

Pros:

• "When busy, I usually wait in queue a maximum of 12 minutes as there are several self-checking machines."
• "The served checkout queuing process it's very well organized and can take 10 minutes when the supermarket is packed."
• "Self-checkout is reserved for baskets and there are around 10 terminals so the queues go down quick enough."
• "Plenty of staff makes the queueing a moving experience, hardly any standing about continuously moving."
• "Self service tills help alleviate the time you have to spend in a queue."
• "The queue for the dreaded self service check out looks terrifyingly long, but it does actually move reasonably quickly."

Cons:

• "I used to like this shop, but the last few times I went there there were no assisted check-outs, only self check-out."
• "It's really crazy place where to shop. Really busy like you never seen. Not proper clean how it should be."
• "This branch of Lidl is too cramped so I avoided going there if I have the double buggy."
• "Be warned, this is a busy shop! I quite often wont go here simply because I cant be bothered to wait in a line for 5-10 min to get to a till."
• "The queue for checkout was so long, it took me around 20 minutes to get to a self-checkout machine."
• "Long, long queues at the tills."
• "Queues far too long, and time consuming, 1hr waiting to pay for 2 items, isn't acceptable, 3 staff on tills, 2 walking the floor but it's too slow."