Morrisons Reviews Summary

Store Layout and Accessibility

Pros:

• "Clean and well maintained."
• "Very well presented store."
• "Very Spacious."
• "A fair sized supermarket with parking which is pay and display refunded if spending over £5."
• "Plenty of free parking (reasonable time limit) on ground floor which is shared with Bang Bang food court."
• "A well organised, clean, atmospheric Morrisons Branch."
• "Typically well stocked and while well used plenty of room to browse in comfort."

Cons:

• "The till layouts had Covid shields. However felt sorry for the staff as they seemed squashed up and their till layout was cramped."
• "The store overall was crammed with everything you could think of."
• "I did not see disabled access from street level."
• "The aisles were not really wide enough."
• "Carpark is an awful experience, it's not lit up properly in the night and feels very unsafe."
• "Not easy to access for disabled as go up moving stairs to access the shop."
• "Very cramped layout of the shop to squeeze in as many products as possible."

Customer Service

Pros:

• "Had an issue with exchange, staff there kindly resolved for me in no time."
• "The customer service of this branch was fantastic and the staff are very professional."
• "Most amazing staff."
• "The store is clean, the staff are really friendly and helpful and seem genuinely happy to be working there."
• "Great supermarket, good range. Always quiet and the staff usually friendly."
• "Staff is usually very helpful and polite."
• "The customer service from staff while me and my partner was looking for things was amazing and at the till the woman who served us was very happy, very polite, very helpful."

Cons:

• "This is my local supermarket. It's reasonable in terms of price, but the store never fails to disappoint me in some way."
• "Staff are usually a bit miserable and seem unapproachable sometimes but are helpful if u need them to be."
• "I asked one of the members of staff to help me to find my stuff, she completely ignored me!"
• "The cashier was rude and not helpful at all."
• "The worst customer service ever. Visited morning of 16th April and received a non existent and rude service from the black lady at self checkout counter."
• "Staffs are very rude and don't care about customers."
• "Very rude staff on the cigarette counter."

Product Availability and Quality

Pros:

• "Morrisons seems to provide better quality bread than Tesco with a larger variety of flavours and style of bread roll."
• "Lots of great products & offers."
• "I tend to buy a lot of fresh fruit and vegetables from Morrisons and the quality is amazing."
• "A great range of vegan and free from products which seems to be expanding rapidly."
• "Very good selection of produces, plants, pizza counter, fish counter, bakery and 'free from' aisle as well as an international aisle."
• "The quality of the fresh produce is high."
• "From meat & poultry to vegetables, rice and pasta. They also have a great selection of fruit & desserts as well as pizza that's baked in-house."

Cons:

• "They have so many signs up for offers, but products aren't available anymore."
• "Not sure what's going on with this store. I went in today at 4pm and there were so many items out of stock."
• "Also, poor stock control - less choices each day, blamed on 'delivery'."
• "Empty shelves everywhere."
• "The shelf life of many items is low and prices are often uncompetitive."
• "The shelves seem always under stocked."
• "The actual store is always out of stock on the fresh foods."

Parking and Accessibility

Pros:

• "You can get free parking if you spend £5 at Morrisons."
• "There is loads of parking (very handy if you want to go onto the Broadway and do some shopping there)."
• "Provides good parking facilities, in a very congested area."

Cons:

• "I used to shop here all the time when there were no parking ticket machines. Then they introduced 90 minutes 'free' parking where you have to pay for a parking ticket upfront at a machine with coins (cards not accepted!)."
• "Parking machine only accepts cash which is £1.5 and does not give your change back."
• "Contactless parking machine doesn't work every time I visit the store."
• "Carpark is an awful experience, it's not lit up properly in the night and feels very unsafe."
• "Avoid parking at this place. Machine is not working very often and then you get PCN by camera."
• "The parking machine is a mayhem to use."
• "The car parking situation is ridiculous - ok a charge is understandable if non-customers are using it or overstaying, but why NO PAY BY PHONE OR PAY BY CARD OPTIONS?!"