Asda Stepney Green Supermarket Reviews Summary

Customer Service

Pros:

• "Big Massive Thank you for the store Manager Khasif & Staff @ the Asda store in mile end retail park."
• "I am glad to be able to use Asda and would like to thank them for continuing to look after the public by providing Excellent service at excellent prices."
• "I am always using Asda Stepney green for my shopping, good parking facilities, very helpful staff, big thank you to Ramona for helping me to find an item I was looking for."
• "Floor staff very friendly as usual pleasant experience."
• "Stepney Green Asda is a fantastic store that provides excellent service and a wide range of products."
• "Very diverse and fresh ingredients."
• "I think the Staff there are very nice and helpful."

Cons:

• "Staff in this store need a complete retraining (if they ever got one in the first place) in their customer service skills."
• "There was a colleague (Asian guy) serving self checkout who is very rude."
• "The staff was too busy talking about someone’s new bike, they didn’t care who was waiting to check out."
• "Managers have no clue on how to talk to customers."
• "Aggressive and provocative staff with no training."
• "This store really need some staff to who can smile and focus and at least say Thanks."
• "I was so upset and disappointed with store manager who is really unqualified and inexperienced person."

Store Layout & Cleanliness

Pros:

• "The store is well-organized, making it easy to find what you need."
• "What I also like is about the fresh vegetables and fruits selection."

Cons:

• "The Flor layout is hard to navigate and difficult to find anything."
• "Could be cleaner and tidier. Could really do with a makeover."
• "This one specifically has a really weird, claustrophobic layout that is difficult to navigate."
• "Certain areas look untidy."
• "The shop is now far too crowded."
• "The shopping trolleys were in a mess."
• "Stock is available but not always put on the shelves properly."

Product Availability & Quality

Pros:

• "They are well stocked, fairly priced and give very good value store wide."
• "Really good prices, all the time, and great selection."

Cons:

• "The quality of the meat is simply terrible, the fruit is stale."
• "There is a shortage of goods, especially basic products."
• "Baby items/food/milk always seems to be understocked or not available."
• "Several times bought meat that turned out to be rancid."
• "The only problem I've noticed is fresh meat from the counter. It's not always fresh and even the next day is already turning green (although the label states use by date 5 days later)."
• "Bought a pizza dough pastry... for discover couple of minutes later that was expired."

Online & Delivery Services

Pros:

• "And they also do click & collect."
• "I have used George at Asda to purchase things in the past and things went smoothly."

Cons:

• "I have been giving this Asda many chances for my home grocery delivery but they always disappoint."
• "2nd time trying to get a home delivery, both times, no one came."
• "They don't accept baby vouchers."
• "For the love of God don't do click and collect here, you will be waiting minimum 20 min with 3 ppl in front of you, worst customer service ever."
• "I MADE AN ORDER ONLINE, NEVER GOT MY DELIVERY AND ASDA REFUSES TO ANSWER TO ME AND NO REFUND HAS BEEN MADE."
• "I ordered a clothes airer at George home and waiting to collect on 5/10 at Asda Stepney, and it says there has been a delay."

Checkout Experience

Pros:

• "Cashiers are very friendly."

Cons:

• "The people at the tills have been reduced. Usually only one till is open resulting in many slow and long queues."
• "No tolls are ever open and self checkout queue is so long."
• "The tills are never used, the customer service tills are poorly managed."
• "Tills always has long lines and there's always one till open?"
• "Man on check out refused to put my shopping through."
• "During the morning shift available only self checkout."
• "First of all, the lack of service in the store is a big joke, 4 perpetually empty cash registers and a queue halfway through the store."

Staff Attitude & Professionalism

Pros:

• "Anytime I've had trouble looking for anything the staff are actually well trained enough to take you to the product rather than just pointing in any random direction."
• "The staff need more support they're doing their best."

Cons:

• "The service is unpleasant and rude."
• "The staff here are extremely rude! Customer service there is non existent!"
• "Horrible miserable staff? No smiles and defo no sense of customer service?"
• "Worst customer service, no professionalism, no smile, no eye contact with customer."
• "She is very rude and speaks to me like English is not my 1st language - I'm more educated then you mate!"
• "The short Asian lady is Islamophobic."
• "Most of the staff has limited ability to communicate in English or poor interaction to make the customer happy."