"Fantastic communication. Quick response for every email."
"Their communication was efficient and they answered every single question I put forward, even down to the micro detail I asked them."
"Their communication was excellent prompt response to my phone calls and emails from start till date."
"Morgan was very helpful in facilitating meetings and viewings, and I appreciate his continual communication throughout the process."
"The communication back and forth has been exceptional fantastic, so well done team Centro."
"Phone calls were returned without fail and I am really very impressed with the service at Centro."
"They responded on time whenever I had a questions and communication not only helped the transaction, but also made us feel comfortable and secure."
Cons:
"Morgan Perez does not respond to emails or return phone calls."
"Please stop ignoring your potential customers and maybe they would give you better reviews."
"Extremely poor and unprofessional service. Emails and phone calls not responded to."
"Every email ignored - with one exception - where I was told that he (Perez) had tried to call me, which is clearly untrue."
"Slow to respond, are defensive and pretty inefficient when dealing with complaints."
"Sadly, Morgan and Sandra Lau and Centro have been incredibly slow with returning communications, excuse driven, uninspiring and disinterested in selling the offices for me."
"Shame they don't advise residents when long overdue maintenance slips by their contractor."
Professionalism
Pros:
"They have always been thoroughly professional."
"They were highly professional and easy to contact."
"The service has been very professional from start to finish."
"Great professional and friendly service by Arran and Reece."
"Morgan was very professional and the whole process went through very smoothly."
"Morgan was very professional, responsive, helpful and provided wonderful service throughout the process."
"Arran was highly professional, supportive and helpful and he kept us fully informed throughout the whole renting process."
Cons:
"Unhelpful and very unprofessional service."
"We were faced with extreme prejudice and unprofessionalism by Your Move (another agency up the road)."
"Customer care is not on his agenda."
"Shouldn't even have one star. Disgusting company."
"They don't even deserve one star..."
"This in my opinion is sharp practice and I won't use them again."
"I felt like my money had been taken and all support from them as an agency had disappeared.. my tenancy only lasted 5 months due to this."
Customer Service
Pros:
"Centro (Arran and Reece) made renting a flat such a breeze!"
"Even when one was out of the office the other could help me without hesitation."
"Arran and Reece have been absolutely incredibly helpful throughout our journey of finding our first family home."
"Would happily recommend Centro's letting team for finding new tenants and for the property management."
"The office team are very efficient and provided great support throughout."
"We can highly recommend Centro, Sutton."
"Centro has given us such quality service right through from first contact until post move in date."
Cons:
"However as soon as the property had issues they were quick to say the property was now privately managed."
"Stay away from Centro plc Sutton."
"Centro clearly do not adhere to their website promises so regulator needs to audit soonest."
"This company extracts service charges from residents, yet leaves communal gardens a mess, street lights on in daylight, fences in disrepair."
"Charge quite high fees to tenants."
"The cleaners do not fully clean the hallways and have bad hygiene."
"Mr Ray Harwood Centro's owner voluntarily pulled out of his/our Shearwater contract at the end of 2022 after our estate directors were unhappy with continued poor delivery of site maintenance issues."
Property Management
Pros:
"Arran leapt into action straight away, organising viewings and securing tenants for me within a very short timeframe."
"I have used Centro to let my flat for 4 years... Centro has a fantastic team, whenever you need them, they are there with you."
"Sammy in particular is always extremely helpful, very professional and keeps me in the loop when it comes to any repairs."
"Any problems and they are sorted pretty quickly and the painting etc is regularly done."
"I have also appreciated the good communication, re-assurance and unwavering courtesy from a friendly team."
"Centro has acted as our commercial lettings agent. The whole team is hardworking and diligent."
"Our flat has been managed by Centro for years. Samantha and her Team are always ready to solve any issues in a timely manner, and never leave any email unanswered."
Cons:
"The building has been infested with wasps for over 5 years."
"After the agreement signed the tenants turned out to be exceptionally picky, only agreed things left in their favour which resulted in costing me extra money to meet their request."
"Priya doesn't seem to have any interest in the tenants as customers or as people."
"They are efficient, extremely responsive, the gardens are kept immaculate and never a week goes by missed."