"Always kept be updated with property status and new properties listing before they were online."
"I always get regular updates and my call is returned swiftly."
"The staff at Entwistle Green could not do enough to help the completion of my recent property purchase."
"Abby at the Blackburn branch has excellent communications, willing to go beyond her 'job' and do viewings in her own time."
"Efficient, professional service with employees that communicate viewings and feedback from viewings promptly."
"All the girls keep me updated and nothing is too much trouble."
"The excellent communication of Julia and her colleagues via phone and email throughout the process kept me up to date, and feeling optimistic."
Cons:
"I am disappointed and disheartened by this experience with Entwistle Green Blackburn as moving house is a difficult process which is not helped by being misinformed and having my time wasted."
"Difficulty getting anyone to answer the phone."
"They are the most rude, manipulative people I have ever had to deal with."
"They lacked motivation or willingness to communicate with me, or their own offices or my solicitor or surveyors!!!"
"Communication was extremely poor - we weren't kept up to date with anything and they rarely returned calls when they said they would."
"Never once received a response to any email I sent."
"When I did get through on the phone no one was able to answer my questions."
Professionalism
Pros:
"Been using Entwistle Green estate agent for over 17 years for my property management.. they always found me very decent tenants and really managed my property very well."
"Entwistle made the move in process really easy & stress free especially when in comparison with the last company we used."
"I have no hesitation in recommending Entwistle Green, great team and great service."
"Tracy and her team are a credit to their profession."
"The gentleman has an outstanding professional attitude in his dealing with us as clients."
"Exceptional service from John Hopson and the team on a recent purchase in the ribble valley area."
"The Team at Entwistle Green and consistently been outstandingly supportive."
Cons:
"Once I’d moved in I noticed a leak, when I reported this I was told to put some tin foil over it."
"Though they had been given much time to fix any problems in the house they still decide not to do anything about it I am extremely disappointed."
"Lots of different issues when dealing with this branch."
"When you call them back after their ‘No Show’ lady on the phone lies and say she tried to call you and it rang but no one answered."
"They are the most rude, manipulative people I have ever had to deal with."
"Very unprofessional and very poor."
"A useless estate agents if I could give no stars I would staff I found very rude only interested in emails not actually seeing customers in person never could get straight answers only contacted us when wanted money payments when we tried phoning Estate agent never received an answer to phone seems to be giving us one hurdle after another to go over when all they had to do was talk to us rather than just communicate via email very stressful company to use when wanting to let a house."
Efficiency
Pros:
"Absolutely amazing service helped me move into my new home very quick they are very cooperative and the staff are absolutely lovely especially Tracy really happy with my service and new house Thankyou very much!"
"Me and boyfriend have recently started renting with entwistle green in Blackburn and I cannot recommend them enough! Donna was amazing answering all of my many questions."
"Entwistle green successfully sold our property within 10 days of contract."
"Great service from John, Julia, Sandra and especially Sian."
"John personally oversaw and assisted with the delivery of important documents to get the transaction over the line."
"Right from arranging the viewing to having the key handover, everything was extremely well communicated, professional and swift."
"The whole process was very quick and easy, all documentations provided on time and all my questions answered satisfactorily."
Cons:
"We paid for searches back in March and they weren’t submitted till the 3rd July."
"Not receiving any form for confirmation once I’d paid the holding fee."
"From a landlords point of view they were only interested in getting someone in as soon as possible - there was no consideration about the reliability of the tenant."
"With so many complains still they prefer to be stubborn and not agree to help."
"My friend paid £250 for nothing and can't get a refund it's wrong and daylight robbery!!"
"They sent a confirmation text for a 9.15am viewing, only to ring at 9am to say that it was a mistake and was for 3pm."
"Sadly the communication went a bit haywire in the middle when no one made contact for weeks, told us our then agent had left or picked up our messages or email queries."