Address: 23-27 Bourne Ave, Bournemouth, BH2 6DT, United Kingdom
Phone: +441202124890
Rating: 4.6
based on 159 reviews.
Service
Pros:
"Great greeting and service with both I believe her name was Ivy and a young french girl delivering personable service!"
"Visited today with friend of mine had a blast we been served by Ivy very very very friendly bubbly person."
"The service is really good too! trust you'll be in good hand once you're served by Ivy!"
"Amazing service, absolutely amazing."
"Staff was absolutely brilliant, asked if anyone had any allergies before we ordered."
"Shout out to Ivy who served us on our last visit. Super friendly and had some great recommendations!"
"Special shout out to Pierina, excellent service and extremely friendly."
Cons:
"Kept having to ask for cutlery, not asked how our food was until after the meal."
"Rest of the night manager was hiding away playing with her phone all the time."
"The staff completely forgot about our mains and we were waiting an hour between starter and main courses."
"The service was good to start but fizzled as the night went on."
"The only downside was the 10% service charge automatically added to the bill."
"Whilst she was sitting another customer down the first thing she said was you need to vacate the table by 8pm I thought this was very rude."
"We had to search for someone to be able to pay."
Food Quality
Pros:
"The spicy curry is a must. Eat in or take away, worth every pound!"
"The baby squid starter was a revelation and everyone loved the banana fritters with coconut ice cream!"
"Brilliant restaurant which is very authentic. I have travelled to Vietnam many times and the food here is very consistent with what I have experienced there."
"The food was great, very flavorful and I liked the ability to add your own garnishes to the dish."
"Went to visit Pho the other day and i can confidently say that the food was amazing, great vibe, good for the price."
"The brisket broth was amazing. And when I asked for extra brisket the chef must have taken that as a challenge because I have never had a noodle broth with so much meat, I was practically fainting after finishing the entire bowl."
"The food was some of the freshest we’ve eaten out. Loved the fragrant, nourishing pho and the chicken curry had kick and lots of delicious vegetables."
Cons:
"I had this once in London Westfield Stratford and it was 4 stars, so went to try this but it was disappointing as the rice noodles were undercooked and the broth was just bland."
"Never ordering again. Food was not fresh at all and very dry almost made me feel sick."
"Because of the blandness and lack of wow of our food I'd probably not go again."
"Food was fair, broth was a little bland In the pho."
"Staff were all nice but the two dishes we had tasted the soap and dirty water."
"The dishes lacked flavour and freshness of other Vietnamese dishes we've had elsewhere."
"I don't know if they forgot to put any flavouring in our dishes but our whole party said it tasted like warm water."
Atmosphere
Pros:
"The atmosphere in the restaurant was really welcoming."
"Felt so warm and cosy!"
"The atmosphere is really nice too and there's a great chilled out playlist."
"Great food and service, been there a few times now and it’s been a good experience every time."
"A casual restaurant with a vibrant atmosphere, where we weren't hurried to leave once we'd eaten."
"The atmosphere is relaxed and the view across the street to the trees in the Upper Gardens is splendid."
"The atmosphere was very nice. Our host was lovely and very cheerful. The brisket broth was amazing."
Cons:
"Lovely summers day outside, but inside is fairly cold."
"Wasn't child friendly at all."
"The manager being incredibly rude to one of the staff members; rolling his eyes, sighing at them constantly and just coming across as very snappy."
"The management act awfully to their staff."
"We had reservation for 12 people (mostly children) for my daughter's birthday on 19th of Nov Sunday And we had 5 more people coming last minute. The Duty Manager was super rude she told us she can't accommodate 5 more people while more than half of the restaurant was empty made us stand and wait until the exact booking time at the door."
"Average at best. Tables too close together, food not that tasty."
"They would benefit from boosting the music volume. Would take the atmosphere from good to great 👍."
Value
Pros:
"They have good paying machine and it's easy to use if there's a group of people dining."
"Food was reasonably priced as well which is always a bonus."
"What surprised me the most is how affordable the menu is."
"She suggested very delicious dishes had good time enjoyed calm relaxing atmosphere with good food and prices are very nice 🙂."
"The size portions of the food we ordered was very large and excellent for the cost."
"Prices are really worth it and everything about them was just excellent."
"Worth a visit as this is great food that is healthy and not over priced."
Cons:
"The prawn crackers that were offered when we were seated were not free so be wary of this if you are on a budget."
"They add service fee to the bill."
"mandatory tip is worst. food quality isn't worth it."
"First of all they don't accept cash (why you don't accept all payment of methods?)."
"Only downside I couldn't pay cash so someone else had to pay shame!!!!"
"Wasn't exactly cheap either."
"Also had a 12.5% optional gratuity added to the bill but weren’t told how to take it off when given a device to pay with."