Address: Bradbury, Stockton-on-Tees, TS21 2ES, United Kingdom
Phone: +441388777770
Rating: 4.6
based on 88 reviews.
Customer Service
Pros:
"The team at Wear were so caring and accommodating, when we needed them."
"The service you get Wear Referrals is second to none right from the staff who take your call and help to reassure you through to a personal call from Brian."
"All the staff - vets, nurses and receptionists were friendly, patient and professional."
"Everyone was professional and caring. We were kept up to date at all times and I felt at ease leaving Roxy in their care."
"Friendly, professional service from entering the building through to collecting our dog after her op."
"The staff are all so very friendly and professional."
"The vet nurses rang twice a day to update me and I felt very reassured Bo was in safe hands."
Cons:
"AVOID AT ALL COSTS!!!!"
"Well guess what now I'm not paying for there services there not interested in Jess anymore."
"Would seriously think twice about going back again."
"I’d advise anyone thinking of dealing with this Vet to only do so if your pockets are deep and you are double desperate."
"I had questions for the surgeon and was made to wait over 3 hours in reception for daring to do so, apparently he was in a meeting."
"Its unethical and they are crooked."
"The young foreign Curly brown hair man was the most AWFUL, INSENSITIVE AND CRUEL."
Financial Aspects
Pros:
"They was fantastic, allowed me time to wait until my refund came through from the insurance company, for the premiums I had paid since the inception of the policy."
"The team were compassionate, caring and couldn't do enough to help and support us, it was great to know that despite it being a Sunday excellent care and treatment was still available."
"Chris from finance is always incredibly supportive too."
Cons:
"It was expensive for sure, but Reuben did not ask to be ill and what price can you put on a life, even if that life belongs to a gorgeous rescue cat!!!"
"Only thing i disliked was having to pay half of the £5000 upfront as it was out of hours care, who has £2500 on them and especially at the middle of the night?"
"The next day the surgeon called Kiara told me the cost will be from £8000 to £9000."
"Insurance company tells me to send claim in two parts, they say insurance said opposite and refuse to send the claim."
"They are refusing to file the insurance claim unless I pay the balance, after paying 50% up front."
"I was then presented with a bill for over £7000, a large portion of which was for his time in the ICU because of their mistake."
"The price of the treatment I was told will be £2000 to £3000. But he was admitted she told me it will be from £4000 to £7500."
Quality of Care
Pros:
"Absolutely superb service - highly recommended."
"Highly recommended, great service and has made a huge difference to my dogs everyday life which has had a massive impact on now being able to enjoy her and her being healthy go on long walks and live the life she deserves to have."
"Thank you for helping my dog pass with dignity and showing compassion when no one else would help."
"OUTSTANDING referral service. The team at Wear provide the very best for your pet."
"Wear referrals saved our dog!"
"Facilities are great and communication is brilliant."
"An amazing team of truly dedicated professionals."
Cons:
"He should have been put to sleep with dignity on xmas day, Instead he spent 5 days with strangers, in pain."
"They made my poor little dog suffered. Even a human being won't have an operation if his heart stop beating prior to a surgery."
"3 days after the surgery I was told he'd had a leak of urine into his abdomen which had resulted in kidney failure."
"Pleasant staff do not make up for vets with knowledge and we were under the impression that we were dealing with veterinary assistants rather than qualified vets."
"They would not help him at all as he was a goat."
"This vet DID NOT CARE about our poorly kitten, he should NOT be a vet!!!"
"It’s all about the money with them and duty of care towards your pet comes second."
Communication
Pros:
"We were provided with every option available at each stage and received regular phone calls on the condition of Boe and the planned treatments, medicines and monitoring."
"The fact we sometimes received three calls daily was a relief to our family."
"I got regular updates on how he was during his time there and I can't thank the team enough for that."
"Nothing is ever a bother when you ask, everyone is professional and they both reassure you and make you feel important in the care of your pet."
"Fantastic service. Kept fully informed of all the tests on our dog."
"Wear Referrals kept you informed about everything and gave you peace of mind."
"The whole team I dealt with from Receptionists to clinical staff were friendly, approachable and understanding."
Cons:
"Insurance company tells me to send claim in two parts, they say insurance said opposite and refuse to send the claim."
"After couple of hours I received a phone telling me that my dog is struggle to breathe and her colleague doing CPR on my dog which I refused in the first place."
"They mislead, breaking trust, they exploit animal lovers."
"Answered questions wrongly. Thought I was talking about somewhere else."
"My concerns were brushed over. 'Surgery is the only choice.'"
"We called these vets as our pet goat had been attacked by a dog he was dying. They would not help him at all as he was a goat."
"After the surgery I told the vet, and later the nurse that my dog looked awful."