Address: Spring Ram Retail Park, Birstall, Leeds WF17 9AD, United Kingdom
Phone: +441924441144
Rating: 4.5
based on 159 reviews.
Staff and Service
Pros:
"Nurse very good handling my 3 chihuahuas and she listened to me while I explained about my pets."
"The vet Jo was absolutely amazing and sympathetic and made us feel so much better about it all."
"Absolutely lovely staff as yesterday night I had to have my dog put down."
"The staff are so friendly and knowledgable and their 24 hour and emergency service has been used a few times by us."
"The staff are friendly, caring and knowledgeable."
"Credit to all the staff especially Anna the vet."
"Both the vet arianna and the nurse were amazing."
Cons:
"They give off the impression they are all about the animals when they are whole heartedly all about dragging things out and getting as much money out of you as possible."
"The whole thing was handed badly, with zero empathy and it's clear they're all about making money and not about the pets at all."
"Poor customer service was told by a manager new staff had started and would be re briefed."
"The nurses let the place down they don’t take time out act like u are an inconvenience."
"The receptionists were rude and aggressive, lacking empathy and only wanting to take your money."
"Staff never phone you back, very unprofessional and gave no advise."
"Unbelievably poor communication and service."
Facilities and Cleanliness
Pros:
"Recently had a fantastic makeover and I'm loving the new vibe there."
"Lovely clean and fresh smelling reception area with separate dog and cat waiting areas."
"Lovely clean practice but then it is new!"
"The Practice is on the first floor inside the Pets at Home store. The reception staff are smiley and welcoming."
Cons:
"I have seen steady price increases over the last few years which have now become unmanageable."
"Vets4pets birstall is really dirty and an unpleasant place to have to bring your pet."
"We visited initially on a Friday evening and the following night when we visited our cat, there was a massive clump of hair."
"Never any water bowls for thirsty dogs."
Communication and Support
Pros:
"They really make your pet feel at ease and keep in touch regularly if your pet needs to stay in."
"To our surprise, we had an update from the vet at 2am to tell us how George was."
"Angela on reception was amazing, she put us at ease on arrival."
"We had at least 4 vets offering extremely clear and professional information."
"They reassured me from start to finish took amazing care of her."
"Throughout the whole 3ish hours I was there I was kept well-informed and reassured."
"Talked me through everything that was going on and were honest and open about all the procedures."
Cons:
"A massive improvement from my previous year when I had to take my cat as an emergency. There was zero communication."
"They then charged us an admin fee for our insurance due to it being a Sunday that they then didn't process until the Tuesday after."
"They ordered medication which we paid for and were told would be there the next day. The next day we were told it hadn't arrived."
"I had to chase them about it, they had lost my details."
"Unhappy with booking an appointment and being left with a very anxious cat for over an hour past appointment time."
"I even once rescued a bird that had been run over by a car... I was told that 'I should have just left it'."
"On Sunday I noticed my cat Reggie coughing and breathing in a way that wasn’t normal to me, as soon as I phoned and explained I was told to come without an appointment."
Cost and Pricing
Pros:
"Blood tests aren't cheap and medication isn't though however cheaper than Yorkshire Vets fees."
"£35 consultation fee out of hours is brilliant."
"Great vets, reasonably priced, very friendly and helpful staff."
"The reward card meant we had £4.50 off our Burns kibble."
Cons:
"We were given an estimate of £1050 which ended up being £1800."
"The vet charged me separately for the visit, to scrape my dogs leg with a scalpel, to put the scrapings under a microscope, then for the treatment which came to about £180."
"The operation to untwist his stomach was 3-4 grand 'up front' which obviously i didnt have."
"The vet gave us a prescription for some further medication to be obtained from a pharmacy - upon going to order this I was told by Boots the cost - £1,100 for 70ml."
"Received extortionate bill after treatment which was over double of estimate."
"They're not cheap, but then that's what pet insurance is for! You are paying for the best expert care afterall."
"I don't believe I've ever been seen on time. On average, I reckon, I'm seen 15-20 mins after my scheduled appointment."