Reeds Rains Estate Agents Macclesfield Reviews Summary

Customer Service

Pros:

• "However Reeds Rains were always professional, helpful, would always ring me back when they said they would."
• "Very professional team and when you get to the stressful part (towards exchange and completion) they are all on hand to make it happen."
• "We were kept informed throughout as the sale progressed to completion."
• "They keep you updated with progress throughout the sale, they are helpful, professional and very pro-active."
• "The ongoing support and customer service that I received from the team was excellent."
• "The team at Reeds Rains were very proactive throughout the whole sale process."
• "The Reeds Rains team kept us informed at all times, handled delicate issues sensitively and managed the overall process very smoothly."

Cons:

• "Unprofessional, rude, totally lacking in customer service and seemingly incapable of advising their clients on the most basic concepts of house selling."
• "After speaking to family and friends it seems I am not alone with my views and am surprised they manage to stay in business when other local agents are head and shoulders above them in every aspect."
• "A few of these buyers turned out to be unsuitable, and I felt a serious conversation with them before they viewed would have established that they were not serious purchasers."
• "In my opinion Reeds Rains Macclesfield place unruly aggressive and verbally abusive tenants in our residential building apt."

Staff Performance

Pros:

• "Mathew is my letting manager and he is exceptional at his job. Professional, caring and extremely knowledgeable."
• "Sue, Zoe and the rest of the team a delight to deal with, communication all the way through the purchase was excellent."
• "Anthony was dealing with our purchase & really helped us when things kept stalling, often giving us more information than our solicitor was! Friendly & professional."
• "James was so professional and knowledgeable having worked in the business for many years."
• "Georgia's expertise was evident throughout the entire journey."
• "Zoe is a great communicator and always immediately returned our calls."
• "James and his team are great communicators who are always willing to go the extra mile."

Cons:

• "She is a lovely woman but personally I do feel she has too much on her plate, which is no fault of her own."

Efficiency and Effectiveness

Pros:

• "All the viewings were carried out by Reeds Rains and they made sure the viewings were done in a covid safe way."
• "Once on the market viewings were arranged quickly and the first four viewers all placed full asking price offers."
• "Mathew, the Lettings Manager at the Macclesfield branch was extremely efficient when my property was due to be re-let."
• "Throughout they were friendly, approachable and consistent and we would have no hesitation in recommending their services."
• "The photographs and video tour of the house were excellent and really showed the property well."
• "The office team were superb. They handled all the viewings for us and did it with real expertise."
• "I would certainly recommend reeds rains if you're looking to sell your property, a great team!"

Cons:

• "The process took longer than anticipated but we all got there in the end!"
• "Looking to sell a house in Adlington. Reeds Rains in Wilmslow contacted me to say they had handed the request to Macclesfield office as the property was in their jurisdiction & that they would contact me ... which they haven't."