Address: Leith St, Edinburgh, EH1 3SP, United Kingdom
Phone: +441315569121
Rating: 4.2
based on 374 reviews.
Customer Service
Pros:
"Thank you Laura so much for your help."
"Had a brilliant experience at John Lewis Edinburgh the other day, receiving a lot of help from a sales advisor called David who walked us through our options for a double buggy."
"Way to go John Lewis for offering amazing customer service!"
"Laura went out of her way to help us & found two dresses that my 13 Yr old granddaughter loved."
"The lady was busy hut super helpful."
"The staff was attentive and helpful."
"Two ladies brilliantly helped me pick out just the right scent for me."
Cons:
"Second time I’ve come in trying to buy something and been unable to actually get the attention of a member of staff."
"Awful customer service."
"Poor experience buying a CD/Radio player. The staff member was reluctant to leave his screen and communicated in huffy grunts."
"Customer service there is horrie. Especially the Chanel beauty counter. Terrible."
"The opticians are unprofessional and incompetent."
"Very busy, staff not easy to find and tills being shut down 30 minutes before closing despite being Black Friday weekend."
"Had a terrible experience with staff in John Lewis while sitting on a couch with my partner."
Store Layout & Atmosphere
Pros:
"John Lewis - a shopping adventure through a magnificent and well laid out store."
"Great shopping place. John Lewis is a one stop home need shopping center."
"Simply the best department store in Scotland. A wide range of quality products including many of the best known names."
"Brilliant multi-level store."
"The new Lewis's is so much brighter, more open & modern, and the staff were friendly with no queue at the paypoint."
"Love this store, been going to it for years. Love the layout."
"Had an amazing time at John Lewis. The refurbishment looks amazing, everything nicely spaced out and beautifully displayed."
Cons:
"What a disappointing trip. Came 40 miles to go to St James Quarter John Lewis, Edinburgh to buy a formal white work shirt. Literally no stock."
"Having eventually secured the transaction we have been completely deceived as we stated that we would require an invoice to show proof of purchase."
"Avoid they’re dealing with Hermes for delivery they’re the worst delivery company in the UK."
"This wasn't the easiest store to navigate around and in comparison to other stores it didn't seem to have much."
"Amazing layout, fixtures departments and so, so many staff, all standing about or chatting... certainly not helping anyone."
"So disappointed in the refurbishment they said they had spent millions of pounds updating this store."
"Disappointing for a favourite store Covid restrictions bad enough on their own but there is also building work on several floors."
Product Range & Availability
Pros:
"One of the best department stores around with a wide range of goods to suit all tastes and budgets."
"Has a really good cafe with wonderful views of Scotland's Capital."
"I visited the women’s wear dept and got treated wonderfully by your expert staff."
"They have a great menswear and home department."
"Great prices for fragrance and great selection."
"The curtains ended up being custom made which was expensive but worth it as they were beautiful and simple enough to hang up."
"Amazing place and JL generally has the best stock from the most recent releases of perfumes and a beautiful variety of cosmetics and a great shoe collection."
Cons:
"Worst experience ever! Avoid purchasing from John Lewis! We have order a dining table three months ago and still waiting for delivery!"
"Item priced at £99 in store but not in stock then once back in stock 4 days later price returns too standard high street price of £129."
"Saw only two on display at prices over £2000+ with a two year warranty."
"Went to buy a smart watch, had one on display but couldn't sell me that, had no others."
"Good selection of items, the UK version of a pricier Target. I had a frustrating experience with their exchange policy."
"It was difficult to find a salesperson and when we eventually did, there were no suitable covers to fit it."
"Not overly impressed with JL these days. Went for a suit, found a very limited choice with low stock."
Online Shopping & Delivery
Pros:
"We recently ordered a Miele freestanding freezer online. The whole process from ordering to delivery was easy and efficient."
"I ordered a microwave just before 5pm yesterday and it arrived around 2.30pm this afternoon."
"I just bought a TV using John Lewis finance, interest free so why not. Easy to navigate website and delivery prompt with good communication."
"Excellent customer service, delivered on time and excellent communication regarding delivery, you just can’t beat it."
"Ordered an engagement gift for a relative in England. Massively helpful and cheerful assistant took order and arranged for it to be delivered."
Cons:
"The experience of ordering goods from the company was a disaster!"
"I moved to Edinburgh last year, and do most of my shopping at John Lewis. Yet, the online order is a real headache."
"I feel that I'm stuck now on a loop of having to phone to check that the washing machine is in stock again."
"For a £699 fridge which they have still failed to deliver."
"I regret to say that despite my attempts to support John Lewis, I have reached a decision to refrain from making any future online purchases from them."