Harvey Nichols Edinburgh Reviews Summary

Customer Service

Pros:

• "A great experience, Will is a real credit to HNE."
• "I visited the food hall 5/9/22 and was blown away by the excellent service from Vivian."
• "Really helpful staff where anything you want they will offer. Very knowledgeable on their products and make the whole experience a delight."
• "This is a highend department store that has the kindest and most welcoming staff at the make-up/perfume level."
• "Staff are always on point and do their utmost to help and advise where they can."
• "We had an exceptional shopping experience at Harvey Nichols Edinburgh, thanks to Melissa and Suzanne."
• "The ladies at the Chanel, Hourglass, and Byredo stands were super helpful, attentive, kind, and just a ball of happiness."

Cons:

• "Was hugely disappointed with my recent visit at one time you would go to Harvey Nichols to purchase something special that you could only get in said shop but now everything they sell is available cheaper elsewhere."
• "Very unhappy with the level of service received."
• "Bit of a disappointment unfortunately. I took a friend I hadn't seen for years there for brunch. Was her first time in Edinburgh and I wanted to give her the HN Brunch experience. But the first server we met was unfriendly to the point of being rude."
• "They will only care about you if you leave with an item!"
• "On looking for specific items it seemed the staff were more interested in chatting than helping."
• "For such a high profile place your customer service was shocking."
• "Absolutely shocking they treat customers who come in just to have a look and customers who leave with items so differently!"

Shopping Experience

Pros:

• "It's a nice shopping mall which supplies lots of brands."
• "If you love your shopping and designer labels then this is for you."
• "At the very top of this mall there is a terrace overlooking St-Andrews monument. It's really cool!"
• "Designer outfit with most of the major brands, but also those unique more sought after names."
• "Fantastic retail store with very high-end brands. But the customer service is what separates this place from your average store; exceptional staff."
• "Best place for designer goodies. If you love looking and feeling posh, that's your place."
• "They have all the top brands in clothing and the very latest styles."

Cons:

• "There is a fair selection of designer brands, but each department is small and lacks variety which isn't great."
• "Heaven, beautiful but unfortunately they don't have a wide variation for each brand."
• "I'm giving 4 stars because it's floor after floor just hanging clothes and not much to look forward to."
• "Clothes shopping for men can be a bit uninspiring and the shop lacks character making for a more utilitarian than enjoyable experience."
• "A very small Harvey nicks, so not great for shopping, but good spot for lunch or dinner and drinks."
• "Not sure I'd want to buy much from the store - it's pricey and slightly forbidding."
• "Even if you do not have the 400 bucks for a new pair of socks you can still enjoy a browse through this store."

Dining Experience

Pros:

• "I visited Edinburgh today for a little pre Christmas🎄 treat to myself. I started off with Harvey Nichols and had a delicious bite to eat, Waffles with pancetta and maple syrup 😋 in the Top floor restaurant."
• "I chose the 2 course menu and was pleasantly surprised by the unexpected but delicious pre-starter of soup and grilled parmesan with crouton."
• "I've been here many times, I've tried afternoon tea, lunch and dinner as well. I can say if I will repeat the experience I will come for the vegan afternoon tea, the staff and the chef is beyond description."
• "Where else would you go for coffee?! Expansive brunch menu - from smashed avocado or eggs, to croissants or scones, to granola/yogurt bowl or cakes."
• "Loved having afternoon tea here on the fourth floor."
• "One of the nicest dining views in Edinburgh, service always flawless, food was fantastic."
• "The restaurant is great. Try to get a seat by the window or, better still if it's sunny, out on the balcony."

Cons:

• "Deliberately avoided this place on principle but was talked into going. Food was awful and service left a lot to be desired."
• "You can get the food better elsewhere, you couldn't enjoy the view, and the service is slow, so it wasn't really worth the money."
• "Hugely oversalted main course."
• "The food was overpriced and not particularly enjoyable."
• "In my opinion the eggs should have been cooked in the tomato sauce, not fried and laid on top."
• "Steak on the other hand was a bit overcooked, asked for medium and received something between medium well to well done."
• "Wanted to enjoy a dining experience but the service was poor staff forget about us and served everyone around us after we came first then could not get the order right on the drinks and food."

Value for Money

Pros:

• "Everything is top of the line and has a price tag to match."
• "This is what I call wonderful service. Harvey Nichols staff thank you so much."
• "The Harvey Nichols experience is decadent and luxurious."
• "Wow amazing store. Didn't want to leave loved the dining experiences especially the chocolate bar."
• "This is high end shopping with some beautiful clothes for both men and women."

Cons:

• "Luxury brands and price is ... really expensive."
• "Unfortunately can't say that for the rest of the store as cannot really see why a fairly ordinary looking puffa jacket should cost £1200... Perhaps designer clothes are not for me."
• "There is a sale advisor named Karen in woman’s wear is very racist against Asian customers!"
• "Do you expect me a 64 year old man to be able to pay 554 pounds for a jacket that my son was hoping for from the company American geese I believe it’s called this is an outrage."
• "Paid double normal price but didn't receive any better service so can't justify returning."
• "I'd Imagine no quality check goes on here. For a place selling luxurious items and designer clothes, it's unbelievable that they would sell me a hoodie with a hole in it."
• "Never received my delivery of goods over 200 pounds, they are happy to say I opted for a safe place and basically said bye 👋."