"Had a service & MOT done, couldn't be happier. Quick and efficient and was kept well informed of the progress."
"Great service from Peter. Went in for a browse and he didn’t make me feel pressured at all and was really friendly."
"Amazing service from everyone but a big thank you to Mo Khalid at Stockton for his help."
"Im elderly gentleman who has difficulty walking far …car for was in for a fault and service…Staff were kind, helpful and arranged a lift to garden centre and back whilst work was carried out."
"Found the whole experience of purchasing our new car so straightforward due to the professionalism of the team, especially Mo Khalid."
"Peter from Drive Stockton completely restored our faith in car dealers."
"The service we received from that department was first class! The politeness and professionalism of the reception staff to the Technician’s informative video with the exact condition of our car was excellent."
Cons:
"Absolutely awful service went in to buy a new car sales man tried to sell us something completely different."
"rip off. rude. overcharge and say work needs doing that doesn't."
"Stood ages before I was seen in my diner hour. missed lunch booking nhs vehicle in for new mirror they took photos and sent me away."
"Parts department are woeful. Had to wait 20 mins for them to sell me a locking wheel nut key."
"Reading the positive feedback comments on here makes it hard to believe they are talking about the same company I have recently dealt with."
"Organisation and communication skills terrible joke that I'm still waiting for the car now."
"Poor customer service and communications. Car was returned with absolutely filthy inside and out."
Sales Experience
Pros:
"I would recommend Drive Vauxhall Stockton to friends and family because everything that I asked for before purchasing the vehicle was carried out."
"Just purchased a used car from Vauxhall. Great customer service all round, especially Sam, as long as the car performs as expected I'll be very happy."
"Went to look for a new car Saturday spoke to Mo Khalid as my husband had previously bought his car from him and had got good service."
"Great experience with this garage, my wife struggled to find a car she liked and Mo was the man to help her he had all the time and patience with us to find the right car and very helpful along the way even after we have bought it."
"Felt really well looked after and did not find the sale too pushy at all."
"Lewis was really friendly, always happy to help be it in person, on the phone or via email."
"We recently bought a car from drive Vauxhall Stockton. We had fantastic service from Peter who made us feel comfortable from the very beginning."
Cons:
"Then they caused a scene and tried to tell me it couldn’t be returned if it was a part ordered in."
"Recently put a deposit down to reserve a car however we changed our mind and requested a refund... however 3 weeks later I’m still waiting for the refund."
"Once we get back in the showroom they were pushing for a sale as it was end of the month and they wanted to make their figures look good which was irritating."
"Received a call to say the manager said they had enough cars in stock but would see if another branch would take car."
"Agreed a deal for a car on 28/12/2017 still waiting for the car over a week later as V5 form has not arrived from previous owner."
"After numerous calls from Sales staff suggesting alternative times and dates... I decided not to proceed with the sale as if there were any issues with the car communicating with them was a nightmare."
"Really poor service even though i asked if it's really 0% Apr they said yes all the way until comes to finalise the deal."
Vehicle Quality
Pros:
"Picked up our new used electric Mokka today, great car."
"I drove the car home that day."
"The car was immaculately clean and tidy & ready for collection within days."
"I would definitely recommend and come back to them in the future."
"We got a beautiful new car and had outstanding customer service would highly recommend."
"First class service and I am extremely satisfied with my car."
"Found my perfect car for a brilliant price."
Cons:
"Bought a car for £5995 did 591 miles in 3months due to covid(working from home), and car developed issues that Drive said were not covered because I owned the car for 3 months."
"Cars are really dirty and when u speak with the manager he insisted it was pre treated."
"I'll never have another vauxhall."
"Unfortunately my experience has not been good, the vehicle had acquired a dint in one of the doors during the week in which we had reserved the car after a video of it claiming it was very clean and when we picked it up."
"The corsa on the forecourt was 6.250 but on the internet was 6.100 the service was bad spent 6000 pounds only got £10 petrol of them."
"Drive vauxhall Stockton tried to repair my vauxhall under vauxhall warranty, I told them I wasn't happy with the work."
"No where to wait while car being serviced, asked to be informed when car was ready no call back, had to wait in the hot sun for half a hour."