Evans Halshaw Vauxhall Middlesbrough Reviews Summary

Customer Service

Pros:

• "He was very informative and answered any questions I had about the car or about the process, without putting the pressure on that you often feel at dealerships."
• "Very informative and couldn't ask for any better with the service provided."
• "Good service from Gemma who communicated appropriately."
• "Queries answered in a prompt response, very thorough and explained everything in detail."
• "Interactions with the salesman were great."
• "They answered any questions I had throughout and even since picking my car up."
• "The representatives I have spoken to at Evans Halshaw have been nice and polite each time I spoke to them."

Cons:

• "Nobody was able to tell me if this type of damage is likely to be covered."
• "1 week and 4 days later still no refund."
• "Rubbish company tried ripping my brother off and claiming that recalls from Vauxhall have expired surely if this was a problem when the car was first made it should be fixed regardless."
• "Avoid this company if your buying online."
• "Very poor communication throughout and feel like we've been fed a load of nonsense at times."
• "All staff are extremely unprofessional and passive aggressive."
• "The complaint process is a joke. No one replies, and even contacting the service follow up as suggested on other Google reviews gets you an email promising someone will be in touch."

Sales Experience

Pros:

• "Peter Singh, who is a very friendly, helpful and accommodating man."
• "Mab, from the sales team dealt very patiently with many many questions from me until I was satisfied."
• "The service we have received throughout the process has been excellent and the salesman Andrew Cummings has been brilliant."
• "Sales persons are great at sales."
• "Bilal was the salesman who provided excellent service both in advising me about the car I was buying and the part exchange of my vehicle."
• "Collected our new car this afternoon. Our salesman Ateek was great (even though he had only worked at the garage for two weeks), very attentive, friendly and smiley."
• "I bought a car from H this week, absolutely fantastic service, he’s polite, professional and honest."

Cons:

• "No used car sales person available so person who answered said I'd get a call back."
• "Having bought a brand new Mokka, our car has spent 55 of the last 57 weeks in the garage with very little happening to it."
• "Now I am left with a car with three faulty tyres in the school holidays so I can't take the kids anywhere."
• "Avoid at all costs. I bought a car in the last week of January and it has been broken since the first week of February."
• "Tried to take advantage of a young lady’s lack of knowledge."
• "Then the car develops a fault after 2 days and they want to charge £50 to fix it."
• "Car started leaking oil could not get booked in for over a week."

After-Sales Support

Pros:

• "Car in to body shop. Excellent response to a difficult issue to resolve."
• "Would definitely recommend this garage."
• "Perfect service, thank you!"
• "Great experience when buying my new car at this garage."
• "Fantastic efficient service from Bilal who was so helpful and polite."
• "Even rang 2 weeks after to see if everything was OK with car."
• "Angela stayed in touch with me to keep me up to date with the progression of the work."

Cons:

• "Just a little one but they kept telling me my car had been washed. It always came back looking as dirty as it went in."
• "AVOID!!! Cars been in this garage on and off for the past 7 months (august 2022 - ongoing), still not repaired."
• "Don't buy from this firm they sell cars that are not safe and not fit for driving."
• "The one star is for the sales team who sell you the car but after that the experience goes down hill, or should I say off a cliff edge."
• "After-care service has been frustrating and extremely disappointing."
• "Despite the damning review for the service provided by Evans Halshaw and Vauxhall - they have still done nothing to help."
• "It has left me with zero trust of Vauxhall, Evans Halshaw and going forward I will never purchase a vehicle from the respective parties again."