Spa Experience Bethnal Green Reviews Summary

Facilities & Amenities

Pros:

• "They have padlock lockers and give you a lock for free to use for your stay, they also give you one towel and a fluffy robe plus slippers."
• "It has a MASSIVE steam room, smallish sauna and one room with various hot and warm seat banks."
• "Also a freezing plunge pool, rain shower and bucket shower."
• "The relaxation room was very quiet when I went during a weekday morning."
• "They provide water and (I think) tea and coffee."
• "The sauna and steam room were amazing, the chill out area was good, the hot room was relaxing."

Cons:

• "A bit tired in places."
• "Grubby, run down."
• "The plunge pool water was mirky."
• "The whole place smells mouldy."
• "The main 'attraction' - the sauna had a broken door so it was just not warm enough."
• "There is a smell of damp around."

Cleanliness & Maintenance

Pros:

• "The place was clean, staff were friendly and helpful."
• "I was super satisfied with the place, is very clean."
• "Reasonably priced and clean."

Cons:

• "I found used plasters in one of the steam rooms."
• "Completely infested with mould - especially steam rooms and showers."
• "The mould and mildew is getting too much."
• "The window next to the sauna had a couple of hairy drain flies."
• "Everywhere was dirty, and there were women in the hot rooms eating their lunch which was disgusting and very off putting."
• "Discusting Place ! Very dirty from showers to smelly changing rooms, cold and dirty corridors."

Customer Service

Pros:

• "The ladies at the reception were very welcoming."
• "The service I received was immaculate."
• "Upon arrival I was asked to complete a short form then given a tote bag with towel, robe and padlock for the lockers."

Cons:

• "Her bad attitude was shocking."
• "This is terrible customer service."
• "The staff is quite rude."
• "No staff ever comes and checks what's going on inside."
• "Unfortunately, I did not enjoy the treatment."
• "Unhelpful staff, didn't inform me that they cancelled my appointment and I travelled in for no reason."

Experience

Pros:

• "I spent the afternoon at Bethnal Green Spa with my 2 daughters and it was lovely!"
• "Enjoyed my experience at the spa."
• "My scrub n massage by Michelle were wonderful."
• "The cost of the treatment was so affordable."
• "I have been here many times and love the restful atmosphere. It works for me every time and the lunch and treatment packages are great value for money."
• "My spa experience has always been extremely enjoyable at York Hall, the facilities that are available are great and I leave very relaxed and happy."

Cons:

• "This was once a great spa in London. It has been completely ruined by bad management and underfunding."
• "I can bear to navigate their awful booking system."
• "Booked a spa day for me and my sister at Bethnal Green. Cancelled by the spa at 24hours notice, no apology."

Value for Money

Pros:

• "I picked out a great package that also matched the price I had in mind."
• "Great value for money."
• "Paid only £26 for the 3 hour experience so I had very low expectations. A real bargain for London."

Cons:

• "It's a complete disaster we paid 110£ for."
• "Well is a bit expensive(28£ for 2h spa experience)."

Treatments & Therapists

Pros:

• "My treatment la sultan de saba deep cleanse was very relaxing and I love the way my skin feels so soft afterwards, the therapist pressure was perfect I definitely recommend it."
• "Really nice treatment of body pumice too."

Cons:

• "My "deep tissue" massage was so gentle and soft and oily. I was still so tense in the painful areas I came to get massaged and SPECIFICALLY SAID I only wanted my back and shoulders massaged, which was mainly ignored."
• "Apart from the spa please avoid using the massage packages. Me and 2 friends attended yesterday both my friends and me have left feeling bruised and pain in our backs."

Booking & Reception Experience

Cons:

• "I would never come back to this place due to the receptionist. A blonde Eastern European sounding woman."
• "Friendly, helpful reception staff, but were unable to confirm whether spa booking can be cancelled if booking made less than 48 hours previously."
• "Almost impossible to get through to them! I've been calling for days on ends, and I still can't get through!"

Accessibility & Inclusivity

Pros:

• "It is mostly accessible (not for wheelchair users)."

Cons:

• "Only one member of the staff knew where there accessible entrance and exit were."
• "The shower at the accessible toilet/changing room doesn't work."

Privacy

Pros:

• "Showers in the ladies have dividers."

Cons:

• "But inexplicably no doors."

Recommendations

Pros:

• "Would be awesome if they gave you a longer pass including pool access at a higher price."

Cons:

• "Avoid, avoid, avoid."