Love Spell - Bridal Shop London Reviews Summary

Customer Experience

Pros:

• "The whole team were friendly at every appointment and I felt comfortable during all my fittings."
• "A very professional company who have such a great way of making you feel comfortable."
• "Elena helped me find the perfect dress and it was like shopping with a friend!"
• "The service was impeccable and it was everything I had hoped for!"
• "The whole experience was 1st class. From the start they were helpful and accommodating."
• "The communication was amazing from start to finish, they started a WhatsApp and asked me what styles I liked."
• "I can highly recommend Isabella! My bridesmaid and I had a lovely morning with her."
• "I had a brilliant time choosing my wedding dress at Love Spell."

Cons:

• "Customer service was disappointing on so many levels. I was not made to feel like a special bride and left feeling deflated and uninspired."
• "When trying on the dresses we were given an extremely small glass of fizz, however no sweet treats."
• "After trying on the dress and being a little disappointed, the assistant suggested that I should lose some weight."
• "I was made to feel like I didn’t belong there. I was only trying on a sample but I was made to feel like an inconvenience."
• "I received a call to say that my appointment would need to be delayed due to delays and they would need to 'prioritize brides who are getting married in July'."
• "We were so disappointed and confused, to leave the dress shop with a dress that doesn’t fit and to be told that was it in terms of the shop helping was baffling!"
• "Buyer beware if you require shipping to another country. I never got my dress that I ordered and the trail dress was in my hand just 2 weeks before I left to Italy for my wedding."
• "The stylist was urging me to say yes to my favourite of the dresses I tried on first appointment too despite me having said I would want to think on it."

Dress Selection and Quality

Pros:

• "The dresses are amazing, and there's a massive selection too!"
• "The quality is great and the customer service from Love Spell was brilliant!"
• "Their dresses show great craftsmanship and excellent value for money."
• "They supplied my friends with prosecco and laughs the whole time. I can't wait to collect my dress!"
• "They had a good knowledge in tailoring too. She knew what kind of dress would enhance my figures."
• "The workmanship is of a good standard. I will be recommending to other brides I know."
• "The range is impeccable and perfectly suited to a vintage look."
• "The workmanship is excellent and I was kept up to date on the process and timings from start to finish."

Cons:

• "Plus, after explaining what dresses I would like to avoid I was given most of them and at one point was told that I'm too picky."
• "When i asked why all the sample dresses were so small (size 6-8) I was told it was 'because they were for the models'."
• "When I finally saw my dress before it was shipped there was a minor detail that needed adjusting and she had a 'can do' attitude which is fantastic!"
• "I was very hesitant to order a dress without seeing it in person or trying it on."
• "Some lovely designs in this cute shop tucked away in Vauxhall, but I am afraid I won’t be buying my dress from this store."
• "I was already nervous about trying on a dress alone as I had no family available to come with me."
• "I was very apprehensive when started looking at wedding dresses as I knew I wouldn’t be able to find exactly what I wanted."
• "I was very apprehensive making such a special and costly purchase online but I needn’t have worried."