McDonald's Reviews Summary

Staff and Service

Pros:

• "Really friendly staff. Usual fast food service as you'd expect."
• "Our local Maccy's is fantastic! Extremely efficient, friendly staff."
• "Considering the current pandemic the food was great and the staff are friendly and polite."
• "Our server, Caner Atazelik, was top tier."
• "The staff were exceptional making sure everyone was safe."
• "Amazing customer service. Ordered our meal and were told that they'd bring it out to us."
• "Not very often I would think about reviewing McDonald but today I had excellent customer service from the cashier."

Cons:

• "Was verbally abused and had Ketchups thrown at me through the window whilst parked at the drive thru waiting area."
• "Terrible service. Second time ordered delivery from here and second time they messed up the order."
• "The woman looked like the manager and she was very very blunt and rude."
• "It was a shame that the staff were not very understanding towards a young person with LD and were quite rude."
• "Seen some managers be so rude to people for no good reason."
• "No one served me for 5 minutes and everyone was arrogant and didn’t take notice of me.. sort it out...terrible..:this has hurt me physically and mentally."
• "Got sugar spilled in my car by a rude ignorant young girl."

Cleanliness

Pros:

• "Clean and tidy."
• "Standard McD's format. It was spotlessly clean."
• "Toilets very clean."
• "Nice clean restaurant."
• "The place has always been very clean."
• "Clean restaurant, Great staff and good food."
• "The staff are friendly, the place is clean."

Cons:

• "Dirty, I had to clean my own table, rubbish everywhere as bins all full, floor in a terrible state, skating on grease. The worse McDonald's I have never seen."
• "This branch was filthy there was rubbish all over and overflowing out the bins."
• "For a start there where delivery drivers parked in disabled parking so had to park elsewhere. Had to clean our own table as it (and many other tables) where filthy."
• "The place was rather messy. The young lad who had just come on shift was not a happy at his coworkers lack of cleanliness."
• "Tables haven't been cleaned when the restaurant was nearly empty. There was no clean table to sit at. Perhaps they were understaffed that day... everything else was just like in any McD."
• "Food was cold. Staff at door was kind but lady behind the counter was very curt and rude toilets were disgusting."
• "The floor was covered in grease."

Order Accuracy

Pros:

• "They got my order right when I asked for a plain cheese burger however I feel I should I've been given some ketchup with my order from the start as I was going through the drive through and expected to get ketchup with my fries."
• "Using the McDonald's app made ordering easier and faster."
• "Good service, got my order right and they were quicker getting me my click & collect order than my local Maccies is normally, despite there being a long queue at the drive through."
• "Exactly what I expected from McDonald's. Food was good, went through drive through and it was quick and efficient, staff were friendly. Exactly what I wanted and needed."
• "Went through the drive through on Thursday just gone, asked for the big mac with bacon and no pickles, and it came with no bacon and loads of pickles... I mean like 6 🤢 apart from that the service was very pleasant:) so didnt complain."
• "Food was good and hot and came fairly quickly."
• "I visit there fairly often and they have always served everything, I mean to say that from experience their machines don't ever seem to be broken."

Cons:

• "Convenient and has a drive through. They do get the order wrong from time to time, either missing, sausage and egg mcmuffin instead of bacon and egg, or a 3 piece chicken select instead of a 5 piece."
• "The service can be slow at times and the hot drinks get cold or ice cream melts when it is finally served."
• "Terrible service despite repeating order several times and confirming that was right got short and wrong items took 45 minutes."
• "Never get your order right. Black coffee is often white, double espressos often singles."
• "Always manage to get my order wrong, or miss something completely."
• "Got half the order wrong."
• "Food was ok but it would appear staff are unable to count to 20. Ordered a share box of 20 nuggets and was given 18."

Facilities and Accessibility

Pros:

• "Nice usual fast food stop. Unfortunately only 2 disabled bays which seem to be abused by takeaway collection."
• "We love this restaurant because there was good parking in the disabled parking area."
• "Really lovely small venue, with comfortable seating. Easy access for disabled."
• "Seats available. Toilets available. Parking available."
• "Drive trough was a delight."
• "Wall sockets with USB outlets at certain tables were handy for my to charge and use my laptop on the visit."
• "A good selection of food. The seating area is very comfortable."

Cons:

• "Queue long on drive through, had to go pull into space for food yet again."
• "Had to park up and wait a while for food even though drive through was really quiet."
• "I live behind Mcdonalds and for the past year I have had to put up with many occasions of not being able to return home due to the long queues for the drive through."
• "The drive thru is always always a problem. It backs up through the carpark all the time."
• "No chance of using the disabled, or parent parking bays here."
• "It's a good Maccy's, but the drive-thru is poorly layed out. If it gets busy, the entire street gets clogged up."
• "Got turned away because they were busy!! Never had this happen in a McDonalds before."