Swatch Oxford Street Reviews Summary

Stock Availability

Pros:

• "finally today they had the one I wanted in stock."
• "There were only 3 colors unavailable but the rest were all there."
• "No queue today and a great selection of moon swatches so much so I really struggled to choose !!"
• "Got an amazing looking Mission to Venus for my lady and Mission to Saturn for myself."

Cons:

• "didn't have a queue outside, mostly because the popular Moonswatch colours and all the Blancpains were out of stock."
• "eventually got in only to be told they hadn't had a delivery and the others were out of stock."
• "Wanted to check the Omega/swatch watches however the security on the door has need very rude and aggressive."
• "Waited 30 minutes to get in, I had called the day before to ensure they were getting a delivery of the moon mission watches."

Customer Service

Pros:

• "Everytime I have been in the store the staff have always been really really friendly and always very very polite."
• "The staff inside were helpful and patient with customers."
• "Superb service from Joachim in the Oxford St branch yesterday!"
• "Thank you to all the staff here who were helpful and attentive 🥰"

Cons:

• "Experience ruined by one lazy and seemingly arrogant staff member."
• "Worse service after sale in Oxford Street. I’ve been charge twice."
• "The staff took pictures and videos of us numerous times then just left us to leave us with no resolution."
• "Poor show swatch. The queue is intimidating- there are people walking through selling at a premium."

Security and Queue Management

Pros:

• "The security gentlemen were amazing and kept the queue smooth."
• "The guys marshalling the queue were great and kept the queue jumpers at bay."
• "there was five security guards there to keep the resellers and the bad guys at bay"
• "Security try but need to be much more firm with the queue jumpers with the sense of entitlement."

Cons:

• "Needs to sort out their sales on the new Moonswatch. They have created a queue now where evidently gangs of resellers are pushing in."
• "They upped the security numbers but some of them are still corrupt."
• "Was waiting for the moonswatch and queued since 830am. Was first in the queue and then it came to 9:55 and they inform us there is no stock."
• "Both guys who work and organize the queue at the main entrance on Wednesday the 31 aug at 12:15 pm are so racist and ignorant!"