Bucherer - Official Rolex Retailer Reviews Summary

Customer Service

Pros:

• "Mr. Laan did a great job answering every question I had. He’s quite knowledgeable."
• "Sasha's dedication to helping me explore the world of luxury watches and her valuable insights have made each visit remarkable."
• "The whole experience was overwhelmingly good thanks to Zivile."
• "An incredibly friendly and helpful gent who consistently kept me up to date with the market and information."
• "The store's consultants exemplified exceptional professionalism."
• "Sasha gave me his business WhatsApp and has continued to be very helpful."
• "Alex was extremely helpful and patient with us and walked us through the history of the brand."
• "It was extremely refreshing to work with a professional such as Andrew. Not only was he professional, patient, and extremely knowledgeable about watches."

Cons:

• "One sales lady told us that the Rolex watches are only for exhibition and not available for sale, she's just pointed out 3 limited Rolex women watches available."
• "A tall dark skin lady with headscarf asked us how she can help and was quite rude and unprofessional."
• "Was set down and essentially told by a pretentious chap that they will not even consider me for any Rolex."
• "The staff were all over us the two times when we purchased watches there. But this visit was to get a Jaeger-LeCoultre Reverso professionally serviced. Nobody was interested in serving us."
• "Have tried to contact them multiple times about part-exchanging 2 high end watches. I was promised a call back at first, which didn’t happen."
• "Refused to adjust the micro adjustment on my watch as there was no technician available."
• "Dishonest and rubbish service. The people that I’ve dealt with at Bucherer have been nothing short of arrogant and deceptive."
• "The staff are pretentious without good reason not that there should ever be a reason to talk down to customers."

Product Selection and Quality

Pros:

• "Apart from that, I was quite pleased to see they had a Bronze Tudor that had a bit of patina."
• "If you're looking for a place that offers a wide (and ever expanding) selection of luxury timepieces."
• "I was introduced to Carl F Bucherer as a brand and it was nice to meet someone with genuine enjoyment and passion for their work."
• "Alex was informative about the process of buying a Rolex."
• "After trying on several watches, I was most interested in the Tudor Black Bay GMT."
• "I was very impressed with a Service literally 5 stars."
• "Amazing team, amazing selection of brands including Pre-owned and a great place for collectors to visit."
• "A really enjoyable shopping experience. Andrew was extremely knowledgeable."

Cons:

• "The team seem disorganised and had no record of my appointment, despite me booking online."
• "Went into the Convent Garden store to purchase a Rolex watch, but unfortunately found out they are for exhibition and not available for sale."
• "Received more attention from the security guard! Asked to take our sunglasses off when we entered."
• "Has watches in the front window with prices on them but then state “for exhibition only”."
• "In a lifetime of phoning stores to ask questions and enquire about various products, I’m honestly not sure I’ve ever spoken to anyone more polite or more helpful with me than Farheen."
• "I have been shopping here for a few years and have always found Bucherer very helpful and have never been pressured into buying anything I did not want."
• "Walked into the store to look for a Rolex for my Mum a year ago and Somto was incredibly helpful and offered great advice."
• "Was there yesterday with my Son & my friend very nice atmosphere and the staff lady Walaa was a fantastic help and a great service very welcoming showing us lots of watches and taking our time."