Humber Royal Hotel Reviews Summary

Room Quality

Pros:

• "Spacious rooms with nice decoration. Really comfortable king bed."
• "Rooms are clean and comfortable."
• "Room was huge, very clean and view of the golf course."
• "The room we stayed in looked to be recently refurbished and was very comfortable, clean and well appointed."
• "Lovely room overlooking the golf course. Even has a balcony. Very unusual. Comfy large bed and decent bathroom."
• "Nice rooms with comfortable beds. Rooms have views across the golf course."
• "Room was clean and modern enough."

Cons:

• "The biggest problem with the room was the curtains. They are nice, thick and lined... But there are great big gaps at the edges, so anyone outside can see York hock dangling when you get out of bed."
• "Room was very standard, a bit dated, but clean."
• "Carpet in the room had stains on it everywhere."
• "Slow draining, almost clogged bath in my room, Room 336."
• "The room was without heat and hot water for the entire night during a period when outside temperatures reached below zero."
• "Room could do with more lights."
• "The negatives - Very dated, rooms need some love, cleanliness could be improved, behind TV filthy!, disappointed with the state of toilet."

Staff and Service

Pros:

• "The receptionist was welcoming, warm and friendly."
• "The staff are always polite and helpful if I am ever in need of anything."
• "Friendly staff especially the Male Manager and the lady who served the breakfast grab bites."
• "Staff were all very friendly and helpful and we'd definitely stop there again."
• "Very friendly staff. Stayed here several times to attend functions. Food good."
• "Staff really friendly and helpful."
• "Staff were lovely, helpful and friendly."

Cons:

• "At the time of check out, the lady at the reception was very dry."
• "Staff are useless and lied to my office when they enquired."
• "The bar service was the worst experience of my life, the girls had not been given training."
• "Having been 'put' in this hotel again a year later, it was even worse... absolutely terrible service in the restaurant."
• "The restaurant manager appeared to be devoid of any pleasantries not only to her staff but also to guests."
• "The staff need to be more aware of what is happening in front of their faces, rather than just chatting to each other all evening."
• "I found the receptionist very rude when I asked for help being wheelchair bound and not very mobile."

Food Quality

Pros:

• "The food was excellent, although the portions were far too generous."
• "Food hot & well presented."
• "The food was excellent, every member of staff there was welcoming and so nice."
• "Very nice breakfast and evening meals."
• "Meals and evening meals are great. More than enough to eat."
• "Food was awesome and staff were brilliant and friendly couldn’t do enough for us!"
• "The restaurant served a very good Sunday offering."

Cons:

• "Had to wait for table in the morning for breakfast and then they had run out of juice no hot water to make coffee or tea either, sausages wasn't cooked through properly, bacon was cold and hard, no one cleaned our table from the previous people who had used it."
• "Mixed experience here went for Christmas dinner messed up the entire order even though was discussed and agreed a month in advance."
• "Not very much food on the plate. Very small portions."
• "Booked in for Christmas party and the food was mainly disgusting."
• "Battered fish and chips were very average. The breakfast was not good at all!"
• "The ice cream dessert was also bland."
• "The duck parfait starter was a disappointment in that there was only the tiniest bit of parfait in pastries."

Hotel Appearance

Pros:

• "Don't let the exterior put you off, it's actually quite nice inside."
• "Once inside rooms and service areas are very nice and comfortable."
• "Once inside we were pleased to find it was freshly decorated and smart, all communal areas kept clean."
• "The hotel is quite nice and the room we stayed in was roomy and comfortable."
• "A lovely hotel that has been recently refurbished with great surroundings."
• "Really nice hotel. Large room with balcony overlooking golf course."

Cons:

• "From the outside the hotel looks tired and in need of some updating."
• "The Humber Royal looks like a dreary 70s office block from the outside."
• "From the outside the hotel looks dated and drab."
• "The hotel looks awful outside however inside was pretty decent."
• "Like an eastern european prison from the outside!!."
• "Not too attractive from the outside."
• "On arrival the Hotel looked like a prison, and the signage was so weather worn it was difficult to identify this building as a Hotel."

Value for Money

Pros:

• "The hotel is however outstanding value for money so I would recommend it if you are considering this area."
• "Good rooms with a reasonable price. lovely views over golf course."
• "We had a great overnight stay at the Hotel. Very good value for money."

Cons:

• "Certainly not worth over £200 for one adult and 2 children to stay."
• "Paid a price to spent night in decent place, unfortunately... old fries and beer caps on floor, receipt from 3 weeks before on floor?"
• "One star isn't low enough. Disgusting service."
• "Worse service staff was so bad that the manager didn't even replied back to me."
• "Awful hotel in every way."
• "Absolutely disgusting customer service."
• "Very disappointed, booking in was slow issues with card machine."