Kew Windows Reviews Summary

Quality of Products

Pros:

• "The windows are such great quality."
• "We are delighted with our windows and doors which are of excellent quality."
• "The final price was clear and competitive and I was really pleased with the quality of the product provided."
• "The windows look beautiful and are really good quality."
• "The quality of the work and windows is excellent, the price was good compared to similar quotes we had."

Cons:

• "Taking out the old windows did mean they had to plaster in places which will require a repaint as well as the wooden window sills also needing painting but that was unavoidable due to the ancient windows that were removed."

Customer Service

Pros:

• "The whole team is working quickly and great. The customer service has been amazing and friendly."
• "Jay is extremely helpful spending time going through our options and always responding quickly to any questions."
• "Kew Windows is a very friendly local company to do business with - no pushy sales."
• "Jay runs you through all the options and will work with you at your pace, great to be able to visit their office locally."
• "Jay was very knowledgable and responsive from the beginning, helping with an urgent order."

Cons:

• "The window was several weeks in the making, 2 months I think, but the two Ukrainians who took out the old window and installed the new were excellent."

Installation Process

Pros:

• "The installation has been done with minimum disruption."
• "Very professional the fitters are outstanding and so tidy when working leaving absolutely no mess."
• "Luigi, Tomas and team were polite, hard-working and trustworthy - set up, install and finishing / clean up was exceptional."
• "The installation team were extremely polite, tidy and professional during the installation and they left the place spotless afterwards."
• "The installers who worked very hard, with care for property and left everything nice and tidy when done."

Cons:

• "I was very happy with the job but there was a mix up over the door handles, but that was quickly resolved."
• "As a result of some settling, and a couple of hinges being incorrect, Kew followed up and corrected the issues promptly and to our satisfaction."

Value for Money

Pros:

• "Prices are competitive too."
• "The pricing is very competitive and the quality is very good."
• "They are such a friendly company to work with who really care about the work they do."
• "Kew Windows provided a fantastic service from start to finish. They completely replaced a fixed window and door frame in one morning, quickly, efficiently and leaving no mess."
• "We are very happy with the result and the team has been absolutely a pleasure to work with! Great communication, installation went smoothly with super friendly and professional team."

Cons:

• "I used this company to install at least nine new windows into my property and I must admit the overall service was very good however, they are the messiest window company I’ve ever come across."